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User profile for user: Andreas_D
Andreas_D Author
User level: Level 1
2 points

Cannot delete, nor log in to, iCloud account

Dear all,


I am losing it slowly.


I am trying to help my wife with her new iOS7 on her iPhone. When doing so, iCloud asks for a password verification. Firstly, it is the wrong apple id associated with iCloud (my wife chaaged her apple ID years back but somehoe an old email address is associated with her iCloud account. This mail account is not in use anymore.


I have reset the password numerous times and it still shows as the old erroneous mail account info under iCloud. I have tried to delete the iCloud account but Apple asks for Password. When typing in password (which is the one I got after I did the reset) I get the reply that it is not correct (However, signing in to Apple ID with the new account password yields no problems).


Any advice is much appreciated.


I have tried the following but it did not help at all.

http://support.apple.com/kb/TS5223



I am soooooooo stuck.


Thanks!

iPhone 4

Posted on Oct 6, 2013 11:44 AM

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User profile for user: randers4
randers4
User level: Level 9
63,513 points

Posted on Oct 6, 2013 11:50 AM

You have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

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User profile for user: randers4
randers4
User level: Level 9
63,513 points

Oct 6, 2013 11:50 AM in response to Andreas_D

You have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

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Cannot delete, nor log in to, iCloud account

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