1 Reply Latest reply: Oct 8, 2013 11:36 AM by mario49
charlene275 Level 1 Level 1

          my iphone

iPhone 4S, dont know what my ios because tuch
  • mario49 Community Specialists Community Specialists

    Hello charlene275,


    Thanks for using Apple Support Communities.

    For more information on this, take a look at:


    iPhone, iPad, iPod touch: Troubleshooting touchscreen response



    1. Restart your device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
      • If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
    2. Clean the screen with a soft, slightly damp, lint-free cloth.
    3. Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
    4. If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.



    Best of luck,