Iphone 5c rear camera stopped working

I've only had the phone for about a week or so and I noticed last night that the rear camera doesn't work anymore. It only shows a black screen. If I try to take a picture the whole camera freezes and I have to completely close out the app. The front camera still works perfectly though. I haven't dropped or damaged the phone in any way. I've tried restarting the app and the phone itself. I even reset the phone with and without erasing the data but it still doesn't work.

iPhone 5c, iOS 7.0.2

Posted on Oct 6, 2013 3:11 PM

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2 replies

Oct 8, 2013 12:31 PM in response to sameemay

Hey sameemay!


I have an article for you that I believe will help you troubleshoot this issue:


iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

Camera isn't functioning

  1. If the screen shows a closed lens or black image, force quit the Camera app.
  2. If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
  3. Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
  4. Third-party cases can interfere with the autofocus/exposure feature and the flash (iPhone 4 only); try removing the case if you have image-quality issues with photos.
  5. Try turning iPhone off and then back on.
  6. Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
  7. Try to remain steady while focusing:
    • Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center. Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
    • Video: Adjust focus before you begin recording. After recording begins, you cannot readjust focus until you stop recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll. Note: Video-recording features are not available on original iPhone or iPhone 3G.
  8. If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.

Thanks for being a part of the Apple Support Communities!


Regards,

Braden

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Iphone 5c rear camera stopped working

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