braddyloopy

Q: my ipod is not recognized by my itunes and tells me to uninstall itunes and reinstall. will this erase all of my music?

my ipod is not recognized by my itunes and tells me to uninstall itunes and reinstall it.  will this erase all of my music?

iPod nano (6th generation), iOS 7.0.2

Posted on Oct 6, 2013 6:24 PM

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Q: my ipod is not recognized by my itunes and tells me to uninstall itunes and reinstall. will this erase all of my music?

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 9, 2013 6:53 AM in response to braddyloopy
    Community Specialists
    Oct 9, 2013 6:53 AM in response to braddyloopy

    Hi braddyloopy,

     

    Thanks for visiting Apple Support Communities.

     

    If you need to uninstall and reinstall iTunes,  your music files should not be erased or affected in any way. It is always a good idea to back up your data before making any changes to your computer, though.

     

    If you'd like to locate your music, this article explains how to find the files:

     

    Where are my iTunes files located?

    http://support.apple.com/kb/HT1391

     

    When you reinstall iTunes, I'd recommend using the method in this article to make sure it's reinstalled completely:

     

    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

    http://support.apple.com/kb/HT1923

     

    Cheers,

     

    Jeremy