3 Replies Latest reply: Oct 19, 2013 9:56 AM by Jessenia_JJ
Hornista Level 1 (0 points)

I have a MacBook that I just upgraded to OSX 10.6.8. I then upgraded my iTunes to 11.1.1. When I try to access the iTunes Store through a search, I get a message, "Accessing iTunes Store," but then nothing happens, the content screen is blank. Is there anything I can do to get it to work? Thanks!

MacBook, Mac OS X (10.6.8), iTunes 11.1.1
  • aygee56 Level 1 (0 points)

    I'm having a similar problem.


    Tried to open iTunes yesterday - said yes to the update question and thought it hadn't worked as the App store said it couldn't access the internet!  Ever since then I get an error message telling me that the iTunes store is temporarily unavailable every time I try to access the store.


    Checked the version I'm using and it appears to be 11.1 - difficult to tell as the words scroll down too quickly to read properly.  My OSX is 10.8.5 if that helps the clever people!! 

  • Hornista Level 1 (0 points)

    Apparently I solved my own problem after doing some research. One suggestion I found was to check for software updates. I selected Software Update from the Apple Menu and found out I had 7 items that needed to be updated, including a firmware update. After I completed all that and restarted my MacBook, I was able to access the iTunes Store. I'm assuming something in those updates fixed the problem.

  • Jessenia_JJ Level 1 (0 points)

    do i have to update them all? because i think its not important like something using for ilife

    I have upgraded the firmware but the itunes store still doest work

    please help me