Trying to restore but can't itunes say's in bold that " there was a problem dowloading the software for the ipod "ipod". you do not have permission to access the requested resource. continue to say that make sure that your network settings are correct an

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Level 1

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Trying to restore but can't itunes say's in bold that " there was a problem dowloading the software for the ipod "ipod". you do not have permission to access the requested resource. continue to say that make sure that your network settings are correct an

After clicking and waiting for My ipod to update and restore i get the follwing message

there was a problem downloading the software for the Ipod "ipod' you do not hav permission to access the requested resource. make sure your network settings are correct and your network connections is active or try again later.

i have repeated this the whole day but still nothing happens. please help....

iPod touch, iOS 6.1.3

Posted on Oct 7, 2013 12:03 AM

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Answer 1

lllaass

Level 10

210,519 points

Oct 7, 2013 5:24 AM in response to Johnfromvut

Try:

- Powering off and then back on your router.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

- Change the DNS to either Google's or Open DNS servers

Public DNS — Google Developers

OpenDNS IP Addresses

- For one user uninstalling/reinstalling iTunes resolved the problem

- Try on another computer/network

- Wait if it is an Apple problem

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