2 Replies Latest reply: Oct 10, 2013 8:15 AM by GaryR62
GaryR62 Level 1 Level 1 (0 points)

I've loaded iTunes 10.3.1.55 onto my PC using Windows 7. The files were downloaded onto folder C:\Program Files (x86)\iTunes.

 

When I run the diagnostics I get the problem above.

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard CQ2880EA

iTunes 10.3.1.55

QuickTime 7.6.9

FairPlay 1.11.17

Apple Application Support 1.5.2

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 3.4.1.2

Apple Mobile Device Driver 1.64.0.0

Bonjour 2.0.5.0 (214.3)

Gracenote SDK 1.8.2.457

Gracenote MusicID 1.8.2.89

Gracenote Submit 1.8.2.123

Gracenote DSP 1.8.2.34

 

iTunes Serial Number 0037ABE80C81C650

 

Current user is not an administrator.

The current local date and time is 2013-10-07 08:24:05.

iTunes is not running in safe mode.

WebKit-accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

Video Display Information

 

Intel Corporation, Intel(R) HD Graphics

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

iPodService 10.3.1.55 (x64) is currently running.

iTunesHelper 10.3.1.55 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

**** Network Connectivity Tests ****

 

Network Adapter Information

 

Adapter Name:        {C15EA92D-2230-479F-BA1E-539A0E0B8866}

Description:            Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)

IP Address:             192.168.0.2

Subnet Mask:          255.255.255.0

Default Gateway:    192.168.0.1

DHCP Enabled:      Yes

DHCP Server:         192.168.0.1

Lease Obtained:     Mon Oct 07 08:02:55 2013

 

Lease Expires:       Thu Oct 10 08:02:55 2013

 

DNS Servers:         192.168.0.1

 

Active Connection: LAN Connection

Connected:             Yes

Online:                    Yes

Using Modem:        No

Using LAN:             Yes

Using Proxy:           No

SSL 3.0 Support:     Enabled

TLS 1.0 Support:     Enabled

 

Firewall Information

 

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

 

Connection attempt to Apple website was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was unsuccessful.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2013-10-07 08:23:44.

 

The above shows that whilst the Windows Firewall is on, iTunes is NOT enabled in Wuindows Firewall.

 

The iTunes Firewall Rule exists with the iTunes.exe file expected in the above folder, which it is and yet the 'Run Diagnostics' Help suggests that it should be in the C:\Program Files\iTunes folder

 

Any ideas?


iPod classic, iOS 7
  • griff w Level 4 Level 4 (3,455 points)

    Hi there GaryR62,

     

    I would recommend taking a look at the troubleshooting steps found in the article below.

     

    iTunes: About the "A secure network connection could not be established" alert

    http://support.apple.com/kb/TS1470

     

    -Griff W.

  • GaryR62 Level 1 Level 1 (0 points)

    Hi Griff W,

     

    Thanks for the link.

     

    Sadly, I've not been able to resolve my problem, but at least I now know:-

    a) Date & Time were set

    b) The Internet Security Options SSL 3.0 & TSL 1.0 were both selected

    c) Security Software was provide by Norton Internet Security and having had a 1.5 hour "chat" with one of their experts, he confirmed that the Inbound Firewall Rule was set up correctly (I knew that anyway) and after disabling Norton completely, the problem still existed and therefore the problem was not with the Norton software. He did then suggest that I contact either a Microsoft or iTunes expert. Wise words!!

    d) Successfully tested the basic connectivity between two devices i.e. Ping successful

    e) After logging in as as Administrator and running telnet, was unable to connect to host (iTunes). Thereby hangs my problem.

     

    I'll continue looking through the other links from your suggested document, otherwise it's Microsoft or iTunes, I guess