Previous 1 4 5 6 7 8 Next 166 Replies Latest reply: Dec 29, 2014 8:22 AM by ccpost Go to original post Branched to a new discussion.
  • rscook Level 1 Level 1 (5 points)

    Agreed! Really really annoying ... CANNOT select all mail for deletion.

    Really annoying too, the people who don't understand the question.

    Apple needs to fix this in the next IOS 7 update.

    Seriously, what a mess.

    Just to clarify, running IOS 7.0.4 (11B554a) on an iPhone 4S.

    Sure, sometimes the "tap, move-hold, tap" trick works ... sometimes it seems to work, but they come back.

    Buggy software!!!

    BTW, I see people saying "tap, move-hold, tap" works, confused people: it may work on iPhone 5, sometimes, it may work on iPhone 4 almost never!

  • pjrobbins49 Level 1 Level 1 (0 points)

    I am migrating from BlackBerry and there I could bring up a menu and click on delete prior and clear my inbox. I was thinking that Apple would be simpler but it is a less user friendly system.

  • Toca143 Level 1 Level 1 (0 points)

    but not on the iPhone 4!!!!!

  • olddok Level 1 Level 1 (0 points)

    Not true.  I erased messages on the server previous to 1/29/14.  I then tried the above methods many times and always ultimately got the messages back in the inbox dating back to 12/10/13, so the messages are not being deleted from my iPhone 5 running iOS 7.0.4.  As others have stated, the previously stated methods seem to work on the iPad, but not consistently on the iPhone.

  • Mark Straker Level 1 Level 1 (0 points)

    Did you delete and reinstate your account? Have you got icloud set up to store youre email?

  • olddok Level 1 Level 1 (0 points)

    I hadn't deleted and re-entered my account at the time of my previous message.  I have now, and of course, therefore, got rid of the 1500 messages previously there.  iCloud is not set up to store my mail, so still can't figure out how the mail got back into my inbox unless it was never deleted in the first place.  Of course, if I deleted them one by one, or in small batches by using edit then laboriously marking each one, and then selecting trash, they would be permanently deleted.  So, I continue to believe that the method alluded to in the many prior posts does not consistently delete the messages.


    Nonetheless, I heeded your previous excellent advice to set up my email account on my desktop computer to delete messages on the server once downloaded.  We will see how this works over time.

  • Mark Straker Level 1 Level 1 (0 points)

    Fingers crossed then!


    If I first get a message on the iphone it stays there until I look at it on my iMac, then it disappears.  But stays on the iMac.


    If I first look at a message on my iPad it stays there even after I look at it on my iMac. But also stays on the iMac.


    If I look at a message first on the iMac it disappears from iPhone and iPad.


    I think I have thrown another variable into the equation as I use Entourage, as well as Mail. Mail deletes messages as well but they stay in Entourage so maybe it is Entourage as my default client that is making life easy for me?


    Upshot is, I always keep mail on my Mac in Entourage and only a few stay on the iPhone and iPad. Not ideal either?

  • olddok Level 1 Level 1 (0 points)

    I've been doing some more experimenting.  It seems clear than on my iPhone 5 using iOS 7.0.4 that deleting the messages the cumbersome way, using edit then tapping the circles on those I want to delete, then hitting the trash icon actually deletes the messages; they don't return.  If I use the suggested way of "edit -mark all read--edit -marking the first message--hold move--slide messages down -- unmark first message -- move to trash" that this does not delete anything, nothing appears in trash, and after a few minutes they all return.  This remains true even if all the messages are deleted on the server before trying the latter maneuver, so the iPhone is not reloading them from the server; rather this method doesn't really delete the messages, at least on my phone.  I note from many prior posts that many others encounter the same thing, though iPad users seem to have more luck with this method.  I wondered if it had to do with the ISP but the same problem occurs with my gmail account as with the ISP accounts.  I had no problems prior to updating to iOS 7.


    Would be happy for suggestions, since the thought of deleting messages one by one is depressing when one gets 30-50 emails daily.

  • Dave_C3 Level 1 Level 1 (10 points)

    This does not work on my 4S. I first delete all mail on my Roadrunner account and THEN follow your steps for the iPhone delete. It appears to work but after returning to the main mailboxes menu, the inbox refills within a few seconds with the mails I just deleted! VERY frustrating and buggy. iOSA7 has been a step backewards in so many regards and this is one of them.

  • Dave_C3 Level 1 Level 1 (10 points)

    Same here on my 4S.

  • Dave_C3 Level 1 Level 1 (10 points)

    Nope, that doesn't do it either. Just tried. I think the method may work differently on different machines, hence the varying results.

  • Dave_C3 Level 1 Level 1 (10 points)

    I have just confirmed that this is not true, at least with iPhone 4S. You can delete all mail from the source account and they still end up back in the iPhone inbox, even after following the Move procedure and actually watching the mails initially all move to Trash. I believe the reason that happens is because they never left in the first place...or they do get moved to Trash but then get moved back when returning to the main menu. I suspect this is not a supported "feature" but is a mistake in the coding of iOS7.

  • grant999 Level 1 Level 1 (0 points)

    Agree.   For some reason, seems to work well with the iPad but I have had no luck with this on the iPhone

  • andreajmills Level 1 Level 1 (0 points)

    Thanks so much for reply re deleting works great, saved me hours of trouble

  • David Bailin Level 1 Level 1 (15 points)

    This is what DOES work. I have tested on iPhone 5. Done many times.


    "Click edit so the emails show up with the circle to the left.  Mark All as read. Select the first email by pressing the circle.  Then press and hold the Move at the bottom. While holding the Move deselect the first email. Then release the Move.  If you have a lot of emails you have to wait some time while the process occurs, but eventually the screen will come up to ask where you want to move them. Select Trash and all will move there as a batch.  Select Edit the Trash. At the bottom the Trash has an option to Delete All. "



    DO NOT MISS THE Mark as Read step.

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