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Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

It´s hard to believe that Apple hasn´t fixed this problem until now, that every mail I send to a PC get displayed with times new roman.

I´m using Apple Mail for my business mails also. So this is a problem.

Are there any other having the same problem? Does anyone know a professional workaround to get this under control?

MacBook Pro (Retina, Mid 2012), iOS 7.0.2

Posted on Oct 7, 2013 4:49 AM

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133 replies

Feb 6, 2017 7:08 AM in response to Tom Gewecke

Yup... Outlook for Mac is still vastly superior to Apple Mail, unfortunately. My business requires disclaimers in the signature. The marketing department requires that my font be palatino and the color be ocean. It is simple to set the font to palatino. But the default color can not be changed from black. Sure you can do it manually every time you send an email, but who wants to do that?


Also, I have 5 different signatures created to mix up the advertising. Out look will automatically rotate between them. Very nice! Very easy! So yes, I would much prefer to use Apple Mail on my Mac. But this small issue is not on the priority list in Cupertino and has not been for years. Very UN-Apple to say the least.


So... I will continue to use MS Outlook 2011. (Did I say 2011???)

May 14, 2017 3:47 PM in response to BLTB1921

Mail is not changing the font. It just doesn't specify it, leaving it up to the recipient's email client to decide how to present it. Send yourself an email with a styled signature and then inspect the email source. You will notice that your email content comes just before a <span> tag that sets all the styling. The content should be within that <span> and the </span>, not before. This is a simple programming error on Apple's part that I've been reporting for years.


There are two ways around it:


1. Select your text and choose a font or size that is different from whatever default you have set in your Mail preferences. This will force Mail to apply that styling to your content, but is quite tedious.


2. Use UniversalMailer. It is a bit clumsy and unsupported, and you'll have to update (or wait for an update) whenever Apple releases an update to Mail.


The best option is obviously to keep reporting the issue, and they might finally fix this simple bug that's been there for close to 20 years now (I was a beta tester for OS X 1.0 and reported it back then). The more the better.

May 15, 2017 6:35 AM in response to Starbreeze

This is a simple programming error on Apple's part that I've been reporting for years.

I doubt it is an error. It is intentional. They wish to only send plain text emails by default. I like it that way because I want all of my emails to show up in the same font, same size, without any colors, bold, etc. I don't care what the sender wants me to see.

If you wish to send email messages that way, you must actively insert all of that into the message you are composing, as you spelled out in your "workarounds."


As you stated, it has been that way forever, so I doubt they have any intention of changing it.

Jul 18, 2017 3:02 AM in response to Barney-15E

I've just created Apple Bug report for this issue. This is such annoying, intentional bug for years! I've spent hours looking for a solid solution. Short answer: Switching to Airmail or Mac Outlook is the only reliable workaround to mark text bold.



This is a simple programming error on Apple's part that I've been reporting for years.

I doubt it is an error. It is intentional. They wish to only send plain text emails by default.


I think so too. I am not a big fan about messing around with HTML emails however it's impossible to highlight text for Windows users. What is Apple thinking? Times New Roman is totally unprofessional for client communication.


Hopefully Apple is going to implement markdown language in future versions. 😁

Jul 18, 2017 7:19 AM in response to Tom Binroth

This is such annoying, intentional bug for years!

It's not a bug at all. It is a feature. If you wish to inundate me with a bunch of "professional" crap in your email, you have to actually put some effort into creating that "professionalism."


If you don't, then I get an email that only contains the message and nothing else. That's all I want to see in an email.

In fact, if you can't get your message to me in the first line, I don't get the message as that is as far as I wish to read.


It has been a wonderful feature for years.

Jul 18, 2017 8:34 AM in response to Barney-15E

Barney-15E wrote: It has been a wonderful feature for years.

This might be true for Plain Text message, but not for Rich Text. Ignoring the font type for Rich Text messages is not a feature.


I am not talking about ugly and colourful html emails with blown up signatures. Sometimes you simply need to highlight 1-3 words for better reading-structure. At least Apple Mail should include font-type Sans-Serif in the message body. Than mail clients could auto select a alternative system font e.g Helvetica, Arial, Trebuchet..

Jul 18, 2017 5:14 PM in response to Tom Binroth

Tom Binroth wrote:


Barney-15E wrote:

Why do you want to send messages with a hard to read sans serif font?

Seriously, I am surprised about your rhetorical question. How do you highlight your text using plain text?

I don't. Why would I want to?

Of the many novels I have read, none have ever had bold, italic, underline, or highlighting, yet they still managed to get the point across.

Sep 21, 2017 5:49 AM in response to Barney-15E

Sorry to reignite an old thread, but I think it's a fair request to have some facility for emphasising text where the writer feels it is necessary. Aside from the fact that I *have* seen emphasised text in novels, emails are not novels (few are read for the pleasure of it), and it is often necessary to have some means of drawing busy readers' attention to items of particular importance.


In response to Tom's requirement, I use *bold* and _underline_ for emphasis in plain text; it's quite a common convention I think, and in the absence of a universal agreement on mail font handling, is about the only reliable option.

Nov 19, 2017 6:56 AM in response to arthur

He’s not wrong. It’s absolutely ridiculous that you can’t control what font you use for outgoing email when usIng an iphone. When using a PC to send email (from Outlook for example) you have complete control of the font you use. If you want someone to receive and view your mail in Calibri they receive it in Calibri, etc, etc. iphone sending mail in an undefined font is lunacy.

Oct 7, 2013 5:34 AM in response to mgellert

Hi mgellert,


Make sure these settings are what you want:

Mail > Preferences > Composing > Rich Text

Mail > Preferences > Fonts & Colours > Message Font


Or try this:

Mail > Preferences > Signatures

Type a blank line above your signature and set it to the font you want for the email body. When you open a new email message, that blank line (and its font) is ready to accept what you type.


Regards,

Ian

Oct 11, 2013 2:13 AM in response to mgellert

Hi Arthur, hi Ian,

thanks for your tipps. Both I´ve already tried and the settings are ok. So, there´s no way to fix it. Only to use another app for mail. Unbelievable that Apple is not aible or has no interesst in it to fix this. I don´t know any mail program or others like gmx, hotmail .... who has this problem. Sad sad sad...


Regards


Markus

Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

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