1 Reply Latest reply: Oct 7, 2013 5:43 AM by turingtest2
Teresa76 Level 1 (0 points)

Both my laptop and external hard drive were stolen last week. The newly installed itunes on a different laptop can't retrieve any of my older files. I have receipts for all of those purchases, but itunes "Support" is refusing to update my library with those songs, even though I've paid for them and can prove it. (Their "support" and friendliness, don't get me started). Can anybody help me? I'm outraged. I'm not asking for a service, I'm asking for files that I've purchased.

IBM T42, Windows XP
  • turingtest2 Level 9 (64,750 points)

    Where are you located in the world? How old is older? What types of files? Are all these purchases on the same Apple ID?


    See HT5085 - iTunes in the Cloud, iTunes Match, & iTunes Radio Availability > iTunes in the Cloud availability by country to  see what should be available automatically. Where files are not available for redownload this is typically because the rights holders haven't yet reached agreements with Apple (which is why there are different rules in different regions, or for different content such as audiobooks) or because specific content has been withdrawn by a rights holder, which can happen at any time.


    Note that any request to requeue past content that isn't available automatically would need to go via the "report a problem" links in your account history or an iTunes Store support contact form, not through a telephone support line.