how do i recover security questions, if i dont have a recovery email nor the option isnt there to recover true email

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how do i recover security questions, if i dont have a recovery email nor the option isnt there to recover true email

hi there, and ty for reading this!

i have a problem with my apple id security questions.

i made my id years ago when i dint have a 2nd email... and i really dint know how useful recovery email would be.

i send a email to a apple suport thing... but they werent helpful at all since they told me to go to my apple id manange acount and there click a link to recover the security questions (it simply isnt there for me... theres no link or butten to press to send me that email)

also i cant call the helpline because i have autism and phones ect terrefy me... i even dont have a phone nor cell phone irl because of that (used my parens phone to make a acount... but there really aweful with computer stuff so i cant ask them for help since i'm better off asking here)

so can anyone here help me pls?

also sorry for bad spelling or odd ways to spell... i'm really crappy at gammar

itunes-OTHER, Windows XP, itunes security questions recovery

Posted on Oct 7, 2013 6:31 AM

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Answer 1

King_Penguin

Level 10

334,144 points

Oct 7, 2013 7:50 AM in response to denaxe

The reset link will only show on your account if you have a rescue email address on your account - if you don't have then you won't get the link and you won't be able to add one until you can answer 2 of your security questions.

In which case you normally have to have phone contact to get the questions reset as they need to confirm your id and that it's your account. You could try contacting them again via the same process and explain that you don't have a rescue email address so you don't get the reset link and would prefer email contact as you have autism.

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