Can't unlock lock screen in my iphone 5 with iOS 7.0.2 update

Hello Cedric,

Thank you for providing the details of the issue you are experiencing with the lock screen on your iPhone. It is definitely inconvenient and frustrating when you are not able to access your iPhone.

I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing):

1. If a single application is not responding or stops responding when it opens, you can force it to close.
2. If the device is unresponsive or if certain controls aren't working as expected, restart your device.
3. If the device remains unresponsive or does not turn on (or power on), reset your device.
4. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
   1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
   2. Let charge for at least twenty minutes, then see if it starts normally.
   3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
   4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
5. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
   1. Connect the device to your computer and open iTunes.
   2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
   3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
6. If the above steps do not resolve the issue, contact Apple.

You can find the full article here:

iOS: Not responding or does not turn on

http://support.apple.com/kb/TS3281

If you get to step 5, I recommend backing up your iPhone before performing the restore:

iOS: How to back up and restore your content

http://support.apple.com/kb/HT1766

Thank you for using Apple Support Communities.

Best,

Sheila M.

I'm experiencing this issue as well, it appens expecially after a phone call with earphones.

I can't unlock the lock screen, only the control center pops up but it doesn't work. The only solution is to reebot the iPhone.

It's very annoyng, I'm thinking to go to an Apple Store e see what can they do, but I'm not sure I can replicate the freeze.

I'm experiencing this issue, everytime when i receive a message. I have Iphone 5 with IOS 7.0.4

Even I'm facing the same issue with iphone5 iOS 7.0.4

Guys any update from apple on this

its happening to my new 5c when fone is idle and there are sm messages and calls the lockscreen frezzes only control center work and i have to restart the device....

I had not added anything to this thread, because all I had to add was 'Me too', as me being another one, facing this problem, but was following this thread to know if some solution came.

I see that:

1. We seem to be one of the fewest of the iPhone users who are facing this problem, judging from the interest this thread is able to gather.

2. It has been a long time since any entry came into this thread. Has the problem been solved for you?

If yes, please share the solution.

By the way, I am on 7.0.4, iPhone 5 and have tried everything from simple reboot to resetting. Randomly, my lock screen refuses to unlock.

Please keep posted.

still have the same problem 100% random. sometimes is durring a call, when i try to answer it, sometims is after a missed call, sometims with an SMS.... 100% RANDOM!

nothing works except OPENING the controll center and force shut down.

IT'S ABLSOLUTE ******** to pay so much for a phone that behaves like a ****** nokia!!!

FIX IT!

i had like 3 or 4 updates since it first appeared and everytime i was hoping it's gonna go away!

ios 7.0.4 (11B554a)

and also a stupid moronic thing is the HOME button press while the phone is in the pocket!!! no1 can fix that?

that was not a problem with iPhone 4 or 4s, why is it a problem with 5 and 5s????

if the unlock function doesn't work while u receive a phone call????????? restart the device?

if it's an important phone call that u don't want to miss??? still restart the device???

IT'S FRUSTRATING TO GET AN UNRESPONSIVE DEVICE WHILE THE PHONE RINGS!!!! and the answer u gave us is a JOKE!

I am having the same issue but mine just started about 3 days ago. Very frustrated!

Me too. The solution doesn't work at all. The power button just can't lock the screen any more after I upgrade my ipad2 to 7.0 and did a data restore.

Hi All, as for me - this issuee fixed by updating to iOS 7.1

I was hopeful of that too, since I updated to 7.1,

But since update, last week, the phone got stuck once.

For me, the remedy -

Call from some other phone on your number & take the call (you may cut immediately after that) works everytime I face this issue.

I contacted apple support and they asked me to take ipad to service center. Definitely it is a bug of 7.x. Even assistive touch can't lock the screen.

Hi guys i have same problem since 3 days ago and have iPhone 5s ios 7.1 don't know what to do and no one seems to reply with a good answer so we can resolve the problem,

even the latest 7.1 update has not solved the problem and its really frustrating switching off the phone every 5 minutes