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Can't get all my contacts on the iPhone

2430 Views 1 Reply Latest reply: Oct 9, 2013 12:03 PM by sheila_m. RSS
JPDeM Level 1 Level 1 (10 points)
Currently Being Moderated
Oct 7, 2013 9:43 AM

In the Contacts application on my MacBook, on the left  the first item is "All contacts", below is iCloud contacts.

The iCloud contacts do not include all my contacts (does not include a recent synch with my Blackberry).

How do I get "All my contacts" on iCloud so that I can have all my contacts on my iPad and my new iPhone?

  • sheila_m. Community Specialists Community Specialists (3,130 points)
    Currently Being Moderated
    Oct 9, 2013 12:03 PM (in response to JPDeM)

    Hello JPDeM,

     

    It sounds like many of your contacts are in All Contacts and not under iCloud in the Contacts application on your MacBook.  There are a couple of ways you can move the contacts to iCloud.

     

    First, if there are just a few contacts you would like to move, you can drag them from All Contacts to the iCloud section on the left:

     

    Add contacts to a group or folder

    Select one or more contacts and drag them to a group or folder.

     

    Organize contacts using groups or folders

    https://help.apple.com/contacts/mac/7.0/help/index.html?localePath=English.lproj #adrbk1178

     

    Alternatively, you can turn Contacts off and then back on in System Preferences>iCloud. When you turn Contacts back on, you will be prompted to merge your contacts, and this should move items from All Contacts to iCloud:

     

    Turn iCloud Contacts off and back on.

    1. Quit Contacts (or Address Book on OS X Lion).
    2. Open System Preferences, and choose iCloud.
    3. Deselect the checkbox next to Contacts. Click Keep Contacts.
    4. Close System Preferences, and wait about a minute.
    5. Open System Preferences, and choose iCloud.
    6. Reselect the checkbox next to Contacts.
    7. Close System Preferences.
    8. Open Contacts (or Address Book) and test to see if the issue has been resolved.

     

    iCloud: Troubleshooting iCloud Contacts

    http://support.apple.com/kb/TS3998

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

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