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Oct 9, 2013 1:31 PM in response to TigerDunesby sheila_m.,Hello TigerDunes,
Congratulations on your new iPhone 5c! I have a few suggestions for the issue you are experiencing with message alerts on your iPhone.
First, I recommend checking what you have set for Text Tone in Settings > Sounds and verifying it is not set to "none."
Also check the silent switch on the left side of your iPhone (if you see orange, it is set to silent):
iPhone: Toggle the Ring/Silent switch on the side of the device.
Lastly, be sure to check that Do Not Disturb is turned off in Settings > Do Not Disturb.
iOS: Understanding sounds, ringtones, and alerts
http://support.apple.com/kb/HT5800
http://support.apple.com/kb/HT5463
Thank you for using Apple Support Communities.
Best,
Sheila M.
