HT203356: If iTunes doesn't respond when you connect an iOS device

Learn about If iTunes doesn't respond when you connect an iOS device

SarahSinisi

Level 1 (0 points)

Q: My itunes store app will not open since the ios7 update. Anyone experiencing this?

When I tap on the Itunes store icon it opens to a white screen but never connects. And now I'm getting a itunes update that asks to me to agree to the terms and conditions but it won't let me agree or send to my email to accept it there................. Now all my apps wont update until I agree to something it won't let me agree to. Help!!

iPhone 5, iOS 7.0.1

Posted on Oct 7, 2013 10:51 AM

I have this question too

Q: My itunes store app will not open since the ios7 update. Anyone experiencing this?

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by griff w,

griff w Oct 9, 2013 11:25 AM in response to SarahSinisi
Level 4 (3,489 points)

Oct 9, 2013 11:25 AM in response to SarahSinisi

Hi there SarahSinisi,

You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.

iOS: Force an app to close
http://support.apple.com/kb/ht5137

iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430

-Griff W.
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HT203356: If iTunes doesn't respond when you connect an iOS device

Q: My itunes store app will not open since the ios7 update. Anyone experiencing this?

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by griff w,

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