2 Replies Latest reply: Oct 9, 2013 9:33 AM by green jean
green jean Level 1 Level 1
expertise.macosx
Mac OS X

since i have updated my iphone 4s to ios 7.0.2 and itunes to 11.1.11, my contacts on my iphone are not being updated from my imac snow leopard 10.6.8 address book. 

 

is there something i don't know?  is this a known issue?

 

thanks,

Reply by sterling r on Oct 9, 2013 9:24 AM Helpful

Hello Green Jean,

 

Thank you for using Apple Support Communities.

It sounds like you are having trouble syncing your contacts information as expected with iTunes.

I recommend we start with troubleshooting the SyncServices folder with this article:

Mac OS X: Resetting the SyncServices folder

http://support.apple.com/kb/TS1627

OS X Lion and Mac OS X v10.6 Snow Leopard

  1. If you see the Sync menu in the menu bar, skip to step 3: TS1627_3021291032190----en.jpg
  2. If you do not see the Sync menu in your menu bar, skip to step 7.
  3. Hold the Option key on your keyboard, then click the Sync menu in the menu bar:  TS1627_3021291032190----en.jpg 
    if you see the Sync menu but you are unable to open it, skip to step 8.
  4. Choose Reset Sync Services.
  5. Click Reset Sync History.
  6. Test for the original issue. If the issue persists, or if you are unable to open the Sync menu, follow these steps:
  7. In the Finder, choose Utilities from the Go menu.
  8. Open Terminal.
  9. In the Terminal window, type or paste the following command on a single line:
    /System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full
  10. Press Return.
  11. Quit Terminal after the operation has completed (when Terminal returns to the command prompt with a $).

If the issue persists after that, I would next use this article to help resolve it:

Sync Services: Advanced troubleshooting for contact and calendar syncing

http://support.apple.com/kb/ts2481

 

All the best,

Sterling

All replies

  • sterling r Community Specialists Community Specialists

    Hello Green Jean,

     

    Thank you for using Apple Support Communities.

    It sounds like you are having trouble syncing your contacts information as expected with iTunes.

    I recommend we start with troubleshooting the SyncServices folder with this article:

    Mac OS X: Resetting the SyncServices folder

    http://support.apple.com/kb/TS1627

    OS X Lion and Mac OS X v10.6 Snow Leopard

    1. If you see the Sync menu in the menu bar, skip to step 3: TS1627_3021291032190----en.jpg
    2. If you do not see the Sync menu in your menu bar, skip to step 7.
    3. Hold the Option key on your keyboard, then click the Sync menu in the menu bar:  TS1627_3021291032190----en.jpg 
      if you see the Sync menu but you are unable to open it, skip to step 8.
    4. Choose Reset Sync Services.
    5. Click Reset Sync History.
    6. Test for the original issue. If the issue persists, or if you are unable to open the Sync menu, follow these steps:
    7. In the Finder, choose Utilities from the Go menu.
    8. Open Terminal.
    9. In the Terminal window, type or paste the following command on a single line:
      /System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full
    10. Press Return.
    11. Quit Terminal after the operation has completed (when Terminal returns to the command prompt with a $).

    If the issue persists after that, I would next use this article to help resolve it:

    Sync Services: Advanced troubleshooting for contact and calendar syncing

    http://support.apple.com/kb/ts2481

     

    All the best,

    Sterling

  • green jean Level 1 Level 1
    expertise.macosx
    Mac OS X

    thank you so much!