2 Replies Latest reply: Oct 9, 2013 9:33 AM by green jean
green jean Level 1 Level 1 (65 points)

since i have updated my iphone 4s to ios 7.0.2 and itunes to 11.1.11, my contacts on my iphone are not being updated from my imac snow leopard 10.6.8 address book. 


is there something i don't know?  is this a known issue?



  • sterling r Community Specialists Community Specialists (6,105 points)

    Hello Green Jean,


    Thank you for using Apple Support Communities.

    It sounds like you are having trouble syncing your contacts information as expected with iTunes.

    I recommend we start with troubleshooting the SyncServices folder with this article:

    Mac OS X: Resetting the SyncServices folder


    OS X Lion and Mac OS X v10.6 Snow Leopard

    1. If you see the Sync menu in the menu bar, skip to step 3: TS1627_3021291032190----en.jpg
    2. If you do not see the Sync menu in your menu bar, skip to step 7.
    3. Hold the Option key on your keyboard, then click the Sync menu in the menu bar:  TS1627_3021291032190----en.jpg 
      if you see the Sync menu but you are unable to open it, skip to step 8.
    4. Choose Reset Sync Services.
    5. Click Reset Sync History.
    6. Test for the original issue. If the issue persists, or if you are unable to open the Sync menu, follow these steps:
    7. In the Finder, choose Utilities from the Go menu.
    8. Open Terminal.
    9. In the Terminal window, type or paste the following command on a single line:
      /System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full
    10. Press Return.
    11. Quit Terminal after the operation has completed (when Terminal returns to the command prompt with a $).

    If the issue persists after that, I would next use this article to help resolve it:

    Sync Services: Advanced troubleshooting for contact and calendar syncing



    All the best,


  • green jean Level 1 Level 1 (65 points)

    thank you so much!