Apple TV does not see my Computer

Question

Level 1

20 points

Apple TV does not see my Computer

I have Apple TV 3 installed with the software update. My iPad 2 and iPhone 4S are both running iOS7. The Apple TV is connected

to the wireless router (ASUS RT-660U) on the 5GHZ, so is the iPad2, iPhone4S is on the 2.4GHZ and my Computer is on the Wired LAN.

So far, Apple TV connects to the iTunes Store, U-Tube,iCloud, Neflix etc, but does not connect to abything on my home network. I have gone through the

setting for Port Forwarding, and allowing the Ports on my Firewall (ESET Security). I've tried even disabbling the Firewall for a while.

Nothing seems to make the Apple TV connect to Home Sharing. The only thing that I have not tried is having the Apple TV on my LAN.

The iTunes on my computer confirms that Home Sharing is enabled, but no connections.

What else I'm I missing ?? I installed the Remote App on the iPad and it can see the Apple TV and even control it, so the iPad can see the Apple TV, but not the other way around. What else do I need to check ?

Thanks.

iPad 2 Wi-Fi, iOS 5.0.1

Posted on Oct 7, 2013 12:54 PM

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Answer 1

diesel vdub

Level 7

22,184 points

Oct 7, 2013 1:15 PM in response to Nevis99

Check the settings on the router, some create seperate networks for the wired and wireless portions of the network. If the router being used does this, this feature needs to be turned off to allow the ATV and other devices to communicate.

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Answer 2

Oct 7, 2013 2:14 PM in response to diesel vdub

I have a similar problem - I have (2) Apple TVs that have been both working fine until the past few days - now neither one can see my library on home sharing. My home sharing is definitely on in my itunes account, but all of a sudden neither Apple TV device can see that it is on.

I read something this morning that suggested that I restore the Apple TV device with a micro USB cable, which I did but it still does not see my library and indicates that I need to turn home sharing on. I have done all updates on both I-Tunes and on both Apple TV devices. Any Ideas?

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Answer 3

Nevis99 Author

Level 1

20 points

Oct 7, 2013 5:34 PM in response to diesel vdub

Thanks Diesel V Dub - My router is a simultaneous dual band and it treats the two bands separate. To compound the issue, the wired Lan is also treated separately. I have the iPad2 and the Apple TV on the 5G radio though. Can I at the very least have Home Share between the iPad2 and the Apple TV ?

I cannot find a way to force my router to treat the two bands and the LAN as the same Network.

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Answer 4

diesel vdub

Level 7

22,184 points

Oct 7, 2013 5:52 PM in response to Nevis99

Anything on the same network should work, as long as HomeSharing is enabled. Is HomeSharing enabled on the ATV?

Is AirPlay enabled on the ATV? This is under Settings > AirPlay > ON.

Also, contact the router manufacturer, I'm certain there is a way to merge all 3 networks, it's just a matter of how to do it on their brand of router.

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Answer 5

Oct 7, 2013 6:33 PM in response to diesel vdub

Yes, HomeSharing is enabled on everything, yes, Airplay is on, I am using the same Belkin router (N600 DB Wireless N+) that I have been using for the past 6 months and up until (3) days ago when both ATV devices did not recognize the HomeSharing without any changes to that router. The only thing that has changed in the last 3 days is the updates on the ATV devices and the updates to I-Tunes. I have signed off both the HomeSharing and my I-Tunes account and then signed back in on both. I have also rebooted the modem, router, computer and I-Tunes several times.

My ATV device both show the stongest signal available and the both recognize everything else available - Netflix, Hulu, I-Tunes radio and the other 25 icons that show up when you sign on. The only thing it does not show is HomeSharing ???

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Answer 6

Nevis99 Author

Level 1

20 points

Oct 7, 2013 7:12 PM in response to diesel vdub

I just came off the phone with ASUS - my router treats the 2.4G and the 5G as separate networks. The wired LAN is also separate . No way to combine them. My choices are either connect Apple TV on another wired Port or install a wireless adapter to the desktop and connect through the 5G. I might just use iCloud for my music....$$$. Can I just do Home Sharing with the iPad2 and Apple TV?.

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Answer 7

diesel vdub

Level 7

22,184 points

Oct 7, 2013 8:17 PM in response to Nevis99

Replacing the router might be a better solution. 🙂 I've personally never run across a router that is that staunch on setting up individuallized networks.

Another much less expensive option would be to turn off the 5Ghz network and only use the 2.4Ghz and Wired networks.

This all started after installing the latest ATV update?

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Answer 8

Nevis99 Author

Level 1

20 points

Oct 8, 2013 7:42 PM in response to diesel vdub

Using just the 2.4g? I would try that next. I just bought this router, only a week old. I will also try the ASUS discussion group. Will post update. Thanks.

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Answer 9

Nevis99 Author

Level 1

20 points

Oct 9, 2013 6:46 PM in response to Nevis99

I tried using only the 2.4G no luck. Then, I had the Apple TV connected on the wired LAN, still it was not seen by the computer. This confirms that the problem is not related to the computer since I could see the printer and my NAS Unit that was connected by LAN. I am restoring the Apple TV to factory defaults now and start all over again ! I am giving this another day or two before returning it. Can't think of what else to check.

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Answer 10

Nevis99 Author

Level 1

20 points

Oct 10, 2013 7:34 AM in response to Nevis99

Here is an update:

I did a restore of the Apple TV, removed ITunes and re-install. I also removed the Internet Security Software and re-activated Windows Firewall. I found it easier to turn Windows Firewall on/off if I need to. The iTunes diagnostic confirmed that the network is ok and that Itunes is Allowed by the firewall. However, the Apple TV is still not connected to ITunes on my Desktop. ITunes confirms that sharing is enabled , but no connections. One change though - Airplay works between my iPhone 4S, iPad2 and the Apple TV, so these 3 devices can see each other on the network. Tonight I am going to restore my Router (ASUS RT-N660U) and see what else. Will appreciate contribution from anyone using the same Router.

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Answer 11

Nevis99 Author

Level 1

20 points

Oct 19, 2013 6:06 PM in response to Nevis99

Problem solved. I had to reinstall Windows 8. Thanks all.

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