HT204289: How to AirPlay content from your iPhone, iPad, or iPod touch

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SiobhanSea
Level 1 (0 points)

Q: Using Netflix ......

......via iPad on my non-Apple TV worked a treat till i07 update - can anyone tell me how to restore this functionality?

 

I Got a message about re-setting Airplay via Control Centre but

a) there is no Airplay icon in my Control Centre and

b) before i07, I just plugged my iPad to my ordinary TV via HDMI cable + adapter

 

I Have spoken to Netflix who said this is an Apple issue

 

I would be really grateful if someone could advise me in non-techno wizard speak - I am a mere mortal!

thanks!

iPad (3rd gen) Wi-Fi, iOS 7

Posted on Oct 7, 2013 2:13 PM

by SiobhanSea,Solvedanswer
SiobhanSea SiobhanSea
Level 1 (0 points)
A:

Hi Netflix users - my problem was solved!  I contacted Apple support and went through as an i07 upgrade issue. They took me through this process but you may be comfortable doing it yourself: NB: I am only suggesting a solution is possible for some and my advice is unqualified!!!

First, before anything, back up your iPad to a computer via iTunes, using your USB cable

Make sure you have updated to the latest iTunes version (I think it was 11.1.1 that I did today)

Then in iTunes on your computer, you click on the apple at the top and then click 'restore iPad' button and follow the instructions which are fairly obvious but if you are unsure, make the request to Apple support to help you.

 

NB ensure you request restore Back up version not factory settings although I did notice that during the process it said it was restoring Factory Settings but it then continued on to restore from back up - phew

 

I spoke to two very patient and helpful people from Apple Support and was advised that it could possibly be that my tv was not compatible with i07 - so be aware that if your tv is slightly older this could be the cause.  In which case, neither your tv, Netflix nor Apple are responsible - it's a consequence of progress!

 

Good luck!

Posted on Oct 10, 2013 5:04 AM

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SiobhanSea

Q: Using Netflix ......

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  • by SiobhanSea,Solvedanswer

    SiobhanSea SiobhanSea Oct 10, 2013 5:04 AM in response to SiobhanSea
    Level 1 (0 points)
    Oct 10, 2013 5:04 AM in response to SiobhanSea

    Hi Netflix users - my problem was solved!  I contacted Apple support and went through as an i07 upgrade issue. They took me through this process but you may be comfortable doing it yourself: NB: I am only suggesting a solution is possible for some and my advice is unqualified!!!

    First, before anything, back up your iPad to a computer via iTunes, using your USB cable

    Make sure you have updated to the latest iTunes version (I think it was 11.1.1 that I did today)

    Then in iTunes on your computer, you click on the apple at the top and then click 'restore iPad' button and follow the instructions which are fairly obvious but if you are unsure, make the request to Apple support to help you.

     

    NB ensure you request restore Back up version not factory settings although I did notice that during the process it said it was restoring Factory Settings but it then continued on to restore from back up - phew

     

    I spoke to two very patient and helpful people from Apple Support and was advised that it could possibly be that my tv was not compatible with i07 - so be aware that if your tv is slightly older this could be the cause.  In which case, neither your tv, Netflix nor Apple are responsible - it's a consequence of progress!

     

    Good luck!