CJJohnson55

Q: Unable to join network after update?

Unable to join network after update?

iPad, iOS 7.0.1, unable to join network ipad

Posted on Oct 7, 2013 2:42 PM

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Q: Unable to join network after update?

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  • by Delgadoh,

    Delgadoh Delgadoh Oct 9, 2013 2:07 PM in response to CJJohnson55
    Level 4 (1,405 points)
    Oct 9, 2013 2:07 PM in response to CJJohnson55

    Hey CJJohnson55,

     

    I would try the following steps:

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    If none of those resolve the issue, there are more in-depth troubleshooting steps in the rest of this article I'd check out:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Welcome to Apple Support Communities!

     

    Have a good one,

    Delgadoh

  • by Clyde77,

    Clyde77 Clyde77 Oct 9, 2013 2:09 PM in response to CJJohnson55
    Level 4 (2,765 points)
    Oct 9, 2013 2:09 PM in response to CJJohnson55

    reset network settings

    settings- general- reset - reset network settings

    now reconnect to wifi

    settings - wifi- click network name - enter password - join

    Peace, Clyde