iPhone 5 keeps shutting off on its own

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Level 1

4 points

iPhone 5 keeps shutting off on its own

My iPhone will shut off randomly. Most of the time my battery is at 25% and it will give the "plug in" symbol. If I let it sit for a bit and turn it back on it will come back on fine. Just now it shut off and I had 50% battery left. I do have the most up to date iOS.

iPhone 5, iOS 7.0.2

Posted on Oct 7, 2013 6:42 PM

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Answer 1

jeremy_v

Community Specialist

Oct 10, 2013 2:03 PM in response to Mommyoftwins

Hi Mommyoftwins,

Thanks for visiting Apple Support Communities.

You may find these steps from our iPhone hardware troubleshooting article helpful:

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

Will not turn on, will not turn on unless connected to power, or unexpected power off

Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.

Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

After at least 30 minutes, if:

The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

If the display turns on, go to step 4.

If the display remains black, go to next step.

Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Cheers,

Jeremy

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