HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
Megz S
Level 1 (0 points)

Q: My iPhone 4s hasnt been used in over 6 months. Everytime I plug it into my computer and iTunes, it says it requires a restore and update. It then comes up with an error after completing the download for the restore and update (takes around 10 minutes).

My iPhone 4s hasnt been used in over 6 months. Everytime I plug it into my computer and iTunes, it says it requires a restore and update. It then comes up with an error after completing the download for the restore and update (takes around 10 minutes).Someone help me as I'm using the original iPhone 3 at the moment and it won't even take an ios 7 update!

iPhone 4S, iOS 6.1.2

Posted on Oct 7, 2013 8:54 PM

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Megz S

Q: My iPhone 4s hasnt been used in over 6 months. Everytime I plug it into my computer and iTunes, it says it requires a restore and ... more

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  • by ios decipher,

    ios decipher ios decipher Oct 7, 2013 9:36 PM in response to Megz S
    Level 4 (2,955 points)
    Oct 7, 2013 9:36 PM in response to Megz S

    Just to confirm on the screen of the iPhone do you see the itunes symbol with a cable pointing up to it?. If you do then your iPhone is inrecovery mode and would require you to restore it.

     

    Now first you want to make sure iTunes is up to date and the cable you are using is not damaged. You also want to make sure iTunes is up to date.

     

    Now if you get an error message then follow the article below to find out what causes the issue:

     

    http://support.apple.com/kb/TS3694

     

    In terms of the iPhone 3G that is definitely not able to update to iOS 7. Only the iPhone 4 and larter can update to iOS 7.

  • by ios decipher,

    ios decipher ios decipher Oct 7, 2013 10:00 PM in response to ios decipher
    Level 4 (2,955 points)
    Oct 7, 2013 10:00 PM in response to ios decipher

    Sorry for repeating making sure iTunes is up to date lol