Previous 1 2 Next 15 Replies Latest reply: Oct 21, 2013 10:05 PM by pandradei
pandradei Level 1 Level 1 (0 points)

After installing ios7 on my iphone5, it stopped saving photos, I only have the ones that were already in the backup...

Please help!


iPhone 5, iOS 7.0.2
  • sterling r Community Specialists Community Specialists (5,935 points)

    Hello there pandradei,

     

    Thank you for using Apple Support Communities!

    It sounds like when you take a photo with the camera app that came with the phone, the photos are not saved in the camera roll in the photos app.

    I would start by closing all the running apps on the phone:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app up to close it.

    From: iOS: Force an app to close

              http://support.apple.com/kb/ht5137

    When you have done that, next I would restart your iPhone.

    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    If the issue persists after that, I would try backing up your phone to iTunes, then restore your phone.

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    Before you restore your phone from your backup, try setting it up as new, and verify the camera app saves photos as it is supposed to. Then restore your backup and verify it is still working.

     

    Cheers,

    Sterling

  • pandradei Level 1 Level 1 (0 points)

    Hi Sterling, thanks for your reply, but none of the above helped. At this stage I can't think of anything else that could be done to solve the problem. I live in Chile, South America, and have found absolutely no support from any of the 5 Apple Stores I have been to. My iPhone 5 works less and less every day, the screen freezes, the "slide to unlock" doesn't work even half of the time and I have rebooted, restarted and restored about 8 times since ios7 came out... With all the waste of time that it means.

    I really don't think it's OK to release an update that simply collapses a device that was working perfectly fine until it was installed. Can you think of anything else? I really need some help here and the apple support contacts won't allow me to access directly because I live in another country, but here the storetenders say that I have to contact Apple USA... I've been an iphone and ipod user since forever, I cannot believe that this is the kind of treatment you get after years of acquiring the new model each time and having 3 different apple devices in addition to the latest iphone available in my country.

    I would really appreciate it if at least you could give me some kind of answer.

    Thank you again.

    Cheers

  • David Shanahan Level 3 Level 3 (705 points)

    Have you tried Settings>General>Reset All Settings? This will delete all the existing settings and restore them back to factory defaults, but won't erase your data and apps.

     

    Often people do the full erase, which also resets these settings, but it  deletes all data and apps on the phone. Then they have to restore the phone from backup to recover the data and apps, but this also reintroduces the problem by restoring the screwed up settings from the backup file as well.

  • pandradei Level 1 Level 1 (0 points)

    Thank you David, I just tried it and it didn't work either...

  • David Shanahan Level 3 Level 3 (705 points)

    Hmm, so when you take a photo now it all seems to work normally? You get no messages or other indications of problems when you tap the shutter button? You get the regular shutter sound?

     

    It just fails to turn up in the camera roll after pressing the shutter button?

     

    These are normal photos, not panoramas or anything? Flash/HDR/Square settings makes no difference?

     

    Is Photo Stream on or off?

     

    What about shooting a short video, does that work?

     

    How much free space do you have on the phone?

     

    Do you have any 3rd party camera apps, e.g. Camera+, Landcam, Hueless, etc.? If so, do they still work?

  • pandradei Level 1 Level 1 (0 points)

    When I take a photo the shutter makes the typical sound, you can even see it in the viewer on the low left hand visor. It just fails to appear in the camera roll, there is no notification of anything not working... I'm trying to take just normal, regular photos. Photo stream is on (I've also tried turning it off), videos don't save either... I have 7,5 GB of free space and no third party camera apps installed... If someone sends photos via whatsapp it doesn't save either, nor from emails, facebook, etc

  • David Shanahan Level 3 Level 3 (705 points)

    Okay I've found several occurances of the same problem going back several years.

     

    Here's one solution I found dating back to 2008: http://my-iphone-blog.blogspot.com.au/2008/04/my-iphone-ran-outa-film-fix.html

     

    A more recent (2011) but "hackier" solution is here: http://ebooksforipad.net/how-to-fix-when-photos-will-not-save-to-the-camera-roll

     

    N.B. Since the above was written the app "iPhone Explorer" he used has been renamed iExplorer and can be found at: www.macroplant.com

    (I've used iExplorer for ages on my Mac to get at stuff in various apps on my iPad and iPhone, but not for this  particular issue.)

     

    If I had to choose I think I'd try the first technique first and if that doesn't fix it then I'd try the second one using iExplorer to delete the /DCIM/100Apple folder.

     

    Here's another discussion thread on the issue you might find useful: https://discussions.apple.com/message/18492111#18492111

  • gail from maine Level 6 Level 6 (17,635 points)

    Hi pandradei,

     

    Have you checked Settings>General>Restrictions to see if your Restrictions are on? If they are, then you need to make sure that the Camera option is turned to = ON under Allow.

     

    Cheers,

     

    GB

  • pandradei Level 1 Level 1 (0 points)

    Ok, so I finally had some real time to sit calmly down and try out the recommendations.

     

    The one with iexplorer didn't let me delete the folder; I was able to find it, but each time I tried to delete, it just wouldn't do it.

     

    The other solution (restore and disconnect) went a little bit better: I restored and disconnected before restoring with my back up and I was able to take photos and they were saved in the camera roll, but once I restored my last back up, it went back to the same problem... So, I was thinking that the best would be to have everything go back to factory settings... The only thing that I REALLY need are my contacts, all the other stuff I can live without... Is there any way to only restore contacts? or only back up contacts? or something like that? That way I can see if the factory settings and contact back up only will work.

     

    Thanks sooo much, finally I see some advances! 

  • pandradei Level 1 Level 1 (0 points)

    Tried this out also! didn't work!!!

    thanks for the idea!!!

  • gail from maine Level 6 Level 6 (17,635 points)

    Hi pandradei,

     

    Do you have a computer you sync to iTunes with available?

     

    GB

  • pandradei Level 1 Level 1 (0 points)

    available what? sorry, don't understand...

    (I have been syncing all the time with itunes)

  • David Shanahan Level 3 Level 3 (705 points)

    Yes, delete everything from the phone and reset it back to factory defaults seems like the way to go, restoring the backup is obviously just restoring the problem. Unfortunately there is no way to restore just the contacts or backup just contacts, but if you have an iCloud account and are saving them to it in Settings>Mail, Contacts, Calendars then you won't have an issue with them.

     

    Ditto for anything else you are syncing through iCloud like calendars, etc. Music  can be recovered/resynced from iTunes and/or iTunes Match if you are using that.

     

    Oh yes, once you get it all restored and recovered take another backup in iTunes immediately so you have a good one to go back to if necessary, one without the screwed up camera roll.

  • gail from maine Level 6 Level 6 (17,635 points)

    OK, so if you are syncing to iTunes, then hook up your device and uncheck all of the sync options in the Device Profile except for the Contacts.

     

    Once you have done the sync with only your contacts (which will delete anything else you had synced to your phone previously), see if the camera works.

     

    If it does, then one tab at a time, start re-syncing things back to your phone, trying the camera each time you do that.

     

    If you get to a point where you find that after a particular sync the camera does not work, then you will know where the problem data is...

     

    If you don't get to that point, and are able to, esentially, rebuild your phone bit by bit, then you will know that there was some corrupted data in the backup itself.

     

    Post back with questions!

     

    Good luck!

     

    Cheers,

     

    GB

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