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chosengirl
Level 1 (0 points)

Q: some songs wont sync to phone it shows it in library but there a circle next to it and it wont play what does that mean?

Can't sync certain songs to iphone they sync fine to my ipod and iphone shows the song in library on computer but not in phone it wont play and theres a circle next to it

iPhone 4, iOS 7.0.2

Posted on Oct 7, 2013 11:25 PM

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chosengirl

Q: some songs wont sync to phone it shows it in library but there a circle next to it and it wont play what does that mean?

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  • by sterling r,

    sterling r sterling r Oct 10, 2013 8:55 AM in response to chosengirl
    Community Specialists
    Oct 10, 2013 8:55 AM in response to chosengirl

    Hello ChosenGirl,

     

    Thank you for using Apple Support Communities.

    The circle you describe has the symptoms of missing content in your library. iTunes knows where the file should be but it has been moved, or deleted from that location.

    This article should help you locate the files in question:

    iTunes: Finding lost media and downloads

    http://support.apple.com/kb/TS1408

     

    If these were purchases and you cannot locate the media, you can download the songs from the iTunes store free of charge:

    iTunes 11 for Mac: Download previous purchases from the iTunes Store

    http://support.apple.com/kb/PH12283

     

    For songs imported from a CD, you may have to re import them to iTunes.

    iTunes 11 for Windows: Import songs from CDs

    http://support.apple.com/kb/PH12486

     

    Regards,

    Sterling

  • by Chofole,

    Chofole Chofole Oct 11, 2013 1:04 PM in response to chosengirl
    Level 1 (0 points)
    Oct 11, 2013 1:04 PM in response to chosengirl

    What fixed it for me:

    1. On your computer, open iTunes > My iPhone (or whatever name you gave your iPhone) > "Music" page
    2. Uncheck "Sync Music"
    3. Click "Sync" button (bottom right)
    4. Let it run and finish
    5. Uncheck the box for every song, playlist, etc.
    6. Click "Sync" button (bottom right) (This step may be unnecessary, but I did it and got the result I wanted.)
    7. Let it run and finish
    8. Check the boxes for the music you want on your iPhone
    9. Click "Sync" button (bottom right)
    10. Let it run and finish

     

    See if that doesn't work for you.  I tried a lot of things that did nothing, but this seems to have fixed it, and quickly.