Q: problem with new user regarding apple id
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Oct 10, 2013 12:59 PMby sheila_m.,Hello nalinjain,
Congratulations on your new iPad mini! For the issue you are experiencing, I recommend signing out and back into the iTunes Store on your iPad mini:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
If the issue persists after signing out and back in, I recommend following the iOS steps in the section titled "Isolate the issue: (Mac OS X, Windows, iOS)" in the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M.
