Device: iPad 2. Problem: since iOS 7.0.2 upgrade I can't open iTunes Store. I've done hard reset to no avail. Everything else works fine! What's the safe fix?

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Device: iPad 2. Problem: since iOS 7.0.2 upgrade I can't open iTunes Store. I've done hard reset to no avail. Everything else works fine! What's the safe fix?

Is anyone having trouble opening ITunes Store on IPad 2 (or other apple devices) since the latest upgrade? Mine worked for about five minutes after upgrade, and then it would not open up any longer giving me the message: "CANNOT CONNECT TO STORE"I, but I can connect to the Apps store. I synced my devices. I have latest soft wear updates on my PC and IPad. Everything worked fine before upgrade. I did a hard reset. My wifi connection was checked and rechecked. I had enough storage at the time of the upgrade. I'm not computer savvy, so please speak computer for dummies language should you be so kind to respond. Thank you in advance.

iPad 2, iOS 7.0.2, Itunes on PC is most recent upgrade

Posted on Oct 8, 2013 1:43 AM

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Answer 1

sheila_m.

Community Specialist

Oct 10, 2013 1:50 PM in response to LDinaz

Hello LDinaz,

Thank you for the details of the issue you are experiencing with the iTunes Store on your iPad 2. For the issue you are experiencing, I recommend signing out and back into the iTunes Store on your iPad 2:

Changing your Apple ID account

Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.

Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.

The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.

You can find the full article here:

iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311

If the issue persists after signing out and back in, I recommend following the iOS steps in the section titled "Isolate the issue: (Mac OS X, Windows, iOS)" in the following article (you can skip any steps you have already taken):

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297

Thank you for using Apple Support Communities.

Best,

Sheila M.

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