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I pre-order a book and now that it is available to download, I can't download it?

I pre-Oder a book and now that it is available for download,

I can't download to my phone.

iPhone 4S, iOS 7.0.2

Posted on Oct 8, 2013 2:00 AM

Reply
1 reply

Oct 10, 2013 11:31 AM in response to mari215

Hello mari215,


I would be eager to download and read my pre-ordered book as well. I found a couple of resources that might help with downloading this purchase.


First, I recommend checking to see if the download was interrupted. You can use the steps in this article:


iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725


If the book does not download after following the steps in that article, I recommend trying to download the book from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the book, you will not be charged again. You can find the steps to do this in the following article:


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519


If you are still not able to download the book, I recommend reporting this issue to the iTunes Store:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


Thank you for using Apple Support Communities.


Best,

Sheila M.

I pre-order a book and now that it is available to download, I can't download it?

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