ip Knox

Q: My iPhone 5 now keeps dropping the home wifi after upgrade to 7.02

My iPhone 5 now keeps dropping the home wifi after upgrade to 7.0.2. I have rebooted the router (new model), and reset networks on iPhone several times.

iPhone 5, iOS 7.0.2

Posted on Oct 8, 2013 2:38 AM

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Q: My iPhone 5 now keeps dropping the home wifi after upgrade to 7.02

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  • by matt00,

    matt00 Oct 10, 2013 1:30 PM in response to ip Knox
    Level 5 (4,015 points)
    Oct 10, 2013 1:30 PM in response to ip Knox

    Hey ip knox,

     

     

    Thanks for the question. I understand you are experiencing issues with Wi-Fi connectivity on your iPhone 5. The following resource may help to resolve your issue:

     

    Apple - Support - iPhone - Join a network Assistant

    http://www.apple.com/support/iphone/assistant/wifi/

     

    For more in-depth troubleshooting, see these steps:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    1. Be sure you're in range of your Wi-Fi router (access point).

     

    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.

     

    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.

     

    4. Restart your iOS device.

     

    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.

     

    6. Tap  and Forget this Network.

     

    7. Try to connect to your desired Wi-Fi network. 

              Note: You may need to enter your Wi-Fi password again if your network requires one.

     

    8. Turn your Wi-Fi router off and on. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

     

    9. Update your device to the latest version of software.

     

    10. Update your Wi-Fi router to the latest firmware. For AirPort Base Stations, install updates using the AirPort Utility.

     

    [...]

     

    Wi-Fi disconnects or signal strength is less than expected

    1. Move closer to the Wi-Fi router (access point).

     

    2. Check for sources of potential interference.

     

    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.

     

    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including

              - previously connected Wi-Fi networks and passwords

              - recently used Bluetooth accessories

              - VPN and APN settings

     

    Thanks,

     

    Matt M.

  • by ip Knox,

    ip Knox ip Knox Oct 11, 2013 1:30 AM in response to matt00
    Level 1 (0 points)
    Oct 11, 2013 1:30 AM in response to matt00

    Dear Matt M,

     

    I've executed you suggestions at least 5 times prior to posting the issue on the Apple website.

     

    None of these have helped.

     

    The phone battery also now discharges faster than it used to. Are these issues related?

     

    After 4 years with Apple I'm starting to have serious regrets.