HT1766: Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes
Learn about Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes
Q: my phone says that it can not be backed up. Why does it say that and what can I do to preserve my data?
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Oct 10, 2013 7:15 AMby matt00,Hey sbfurlan4,
Thanks for the question. I understand you are having issues backing up your iPhone 5. Depending on how you are attempting to back up, the following articles may help to resolve your issue:
If you are attempting to back up with iTunes on a computer:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/TS2529
If you are attempting to back up with iCloud:
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992
Additional Information:
Choosing an iOS backup method (Should I use iTunes or iCloud to back up my iOS device?)
http://support.apple.com/kb/HT5262
Thanks,
Matt M.
