HT1199: Mac OS X: How to troubleshoot a software issue

Learn about Mac OS X: How to troubleshoot a software issue

shazza15

Level 1 (0 points)

Q: Unable to update ios

Hi, I am unable to update ios on iphone, get message no internet connection, all connected and can download from store, diagnostics all good except for Connection attempt to firmware update server was unsuccessful. Can anyone help please?

iPhone 4S

Posted on Oct 8, 2013 4:43 AM

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Q: Unable to update ios

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by matt00,

matt00 Oct 10, 2013 7:07 AM in response to shazza15
Level 5 (4,015 points)

Oct 10, 2013 7:07 AM in response to shazza15

Hey shazza15,

Thanks for the question. I understand you are experiencing issues updating your iPhone 4s. The following articles may help to resolve these issues:

iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814

iOS: Troubleshooting update and restore issues
http://support.apple.com/kb/TS1275

Thanks,

Matt M.
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HT1199: Mac OS X: How to troubleshoot a software issue

Q: Unable to update ios

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by matt00,

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