HT201365: Find My iPhone Activation Lock

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Phantom46

Q: I had to change my email address because I was locked out of my previous address and change my Apple ID password due to the iOS 7 upgrade. Now iCloud will not recognize my new address nor my new password. Everything else on my apple devices accepted.

I was forced to change my email address, (was locked out of it). I also was forced to change my Apple password due to the iOS 7 upgrade. Everything on my iPhone and iPad, including iTunes, accepted my new email address change, except iCloud. And because I was forced to change my password, it doesn't recognize my old password or new password either. There is no way I can find to change my email address on iCloud, and so I'm stuck. I cannot delete iCloud account without proper email and password and it still shows my old email and doesn't allow it to be changed.

iPhone 5, iOS 7.0.2

Posted on Oct 8, 2013 9:17 AM

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Q: I had to change my email address because I was locked out of my previous address and change my Apple ID password due to the iOS 7 ... more

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  • by randers4,Solvedanswer

    randers4 randers4 Oct 8, 2013 9:32 AM in response to Phantom46
    Level 9 (62,845 points)
    Oct 8, 2013 9:32 AM in response to Phantom46

    If Settings>iCloud is showing your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • by Phantom46,

    Phantom46 Phantom46 Oct 8, 2013 10:24 AM in response to randers4
    Level 1 (1 points)
    Oct 8, 2013 10:24 AM in response to randers4

    Thank you so much!!! It worked perfectly!!!

  • by randers4,

    randers4 randers4 Oct 8, 2013 10:39 AM in response to Phantom46
    Level 9 (62,845 points)
    Oct 8, 2013 10:39 AM in response to Phantom46

    You're welcome.

  • by keo9w7suhsjh,

    keo9w7suhsjh keo9w7suhsjh Jan 16, 2016 3:18 AM in response to randers4
    Level 1 (0 points)
    Jan 16, 2016 3:18 AM in response to randers4

    I am having the same issue however I can not change it back to my old email address as I no longer have access to it (it got hacked) which is why I had to change my apple ID in the first place.  Is there any other way around this?  Everything on my iPhone 6s and Macbook pro has been effected.  Thanks