HT202180: Turn on Automatic Downloads for iTunes Store, App Store, and iBooks Store purchases

Learn about Turn on Automatic Downloads for iTunes Store, App Store, and iBooks Store purchases

Dmaff

Level 1 (0 points)

Q: iTunes preorder conflict

I preordered an album via iTunes and got an email saying it's ready to download but when I open it in iTunes there's no download button. Help?

iPhone 4S

Posted on Oct 8, 2013 12:36 PM

I have this question too

Q: iTunes preorder conflict

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Helpful answers

by brenden dv,

brenden dv Oct 10, 2013 8:16 AM in response to Dmaff
Community Specialists

Oct 10, 2013 8:16 AM in response to Dmaff

Hi Dmaff,

If you are having download issues with a pre-order, you may find the following article helpful:

iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714

Regards,
- Brenden
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by kraymer123,

kraymer123 Oct 10, 2013 9:11 AM in response to Dmaff
Level 1 (30 points)

Oct 10, 2013 9:11 AM in response to Dmaff

Try logging out of the apple ID, go locate the item in the store and select buy, it will then prompt you to sign in and when you sign in it should start downloading the order. Sometimes starting a download on a free app triggers it also.
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