2 Replies Latest reply: Oct 10, 2013 7:07 AM by SergZak
angelagard Level 1 Level 1 (0 points)

My ipad is in sleep mode it will not come on what do I need to do?

  • 1.
    braden85 Community Specialists Community Specialists (2,675 points)

    Hey angelagard!

     

    I have some troubleshooting steps for you to try to help resolve this issue. The article I'm linking that contains the troubleshooting steps is written for the iPhone, but the same troubleshooting steps for this issue will still apply for your iPad:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    If you are still experiencing issues after attempting those troubleshooting steps, then you may need to see these additional steps at the end of the article:

    Issue not resolved

     

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

    Thanks for using the Apple Support Communities. Have a good one!

     

    -Braden

  • 2. Re: my ipad is in sleep mode it will not wake up what do i do
    SergZak Level 4 Level 4 (3,420 points)

    Try to reset your device:

     

    Device Reset (won't affect settings/data/music/apps/etc)

     

    1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.

     

    2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.

     

    3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.