Email from 'iWork team'

Probably yes. Do they have xxxx@Apple.com email addresses?

Just don't give them you social security number, etc. in any case. 🙂

Jerry

Be a first!!

I'd be very cautious, maybe try contacting an Apple Store and get them to check the email identity.

Peter

No, not a first. I got one or two several years ago.

But no one should assume that anyone at Apple will read & act upon a post made in these forums. To make sure they do receive your input use the feedback link in the Pages menu.

Peggy

29 years a Mac user and I have never, ever been contacted over the possibly hundreds if not thousands of feedback items I made. I do report comprehensively, but you would think there were some still some questions that they might ask.

Frankly I am amazed that this Apple does actually show any interest whatsoever in its users. I've said it before but IMHO they are in an increasingly bewildered muddle with both their software and User Interface and rely on their customers not asking embarassing questions. Raise any issues and it is like questioning the doctrines of the church, up come defensive excuses and if you prove that it is a real issue, silence.

Just had one yesterday at the Apple Store. My iPod Touch is playing up and needs to go in for service, but I don't want them to install iOS7 against my wishes. I got some nonsense that "iOS6 is no longer on their servers". When I asked well what happens then to customers who have hardware that won't take iOS7, only iOS6?, they went silent and that was the end of the discussion. No ready made excuse.

I used to defend Apple when it got accused of manipulating and controlling its customers, but the love it or leave it attitude you now get in the Stores, and my experience of being at the last iPhone launch with my wife watching Apple blatantly manipulate the queue outside their Georgetown store, has me now agreeing with everything Apple's critics have to say on the subject.

I was amazed to see how my wife not just put up with it but actually bought the iPhone 5c when she was actually after the 5s.

If anyone wants to do a thesis on crowd thinking, Apple queues, whilst they still exist, will make excellent studies. My joke is that I know Apple is in real trouble when my wife queues for one of their products. Just as Billabong surfwear hit the skids when dads started buying their gear.

Peter

I received a similar email from "iWork Team" - after posting on the Pages forum.

I called Apple to verify its source and was told that such a message was not the norm. They recommended that I NOT reply to it.

I too got a similar generic email from the supposedly iWork team and it was based on a question no one has replied to in the community forums.

Since the days of iTools I'm not once been given the impression any of the millions of community discussion emails have ever been responded to by Apple, therefore this crud in my email box is most likely spam and fishing.

For one I would think Apple would first respond publicly to my question in the community forum, perhaps being smart enough to leave some form of proper feedback loop to the actual Apple Corporation as a part of the reply.

Secondly if they know everything that goes on my iPad or updates on my iPad from their very own servers, they wouldn't need to ask me questions about what version I have or don't have. Whatever the nefarious ones are have already copped my email address from the very question I posted on the community forum.

Beyond that, if no one in the world as common knowledge of Apple providing such feedback with such a team as they call themselves, rather then directing me to perhaps call a one 800-number or go to local apples Genius Bar, I'm given to think that they have yet another leak or exterior based data mining problem in their servers.

As if it should matter to anyone, being that it's a fake email, here's what the last portion of my particular scam spam email reads as:

- do hyperlinks or sending a file in email work; or other network-related features working with iWork apps

Suggest powering the iOS device Off/On

Thank you,

The iWork Team

16407568

Hi GMG,

For one I would think Apple would first respond publicly to my question in the community forum

I agree. These Apple Support Communities (forums) have some Community Specialists (employed by Apple) who occasionally reply through a forum (just as we do). Their job, as I see it, is to help when a question has been a long time unanswered by the excellent folk here.

I think it would be most unusual for an iWork Team member to contact a forum user by email, unless that user has first contacted Apple directly for assistance.

Treat such emails as Spam or Phishing. Delete them and do not click on any links. Do not reply with personal details. Report the email to Apple: reportphishing@apple.com

Regards,

Ian.

When posting feedback to the Pages/iWork page, you get this after submitting:

Thank you for your feedback on Pages.

We cannot respond to you personally, but please know that your message has been received and will be reviewed by the Pages team. If we need to follow up with you on your ideas for improving Pages, we will contact you directly.

We appreciate your assistance in making Pages better.

Pages team
Apple

I just received a similar email after posting here: Numbers 3.6.1 crash and lost data about a problem with Numbers. The e-mail is from iwork@apple.com - which sounds like an authentic address, but I've never been contacted directly by Apple before, and one of the pieces of information they asked for is a system diagnostic file - which apparently contains a lot of personal information re my computer, keychains etc.

It'd be great if someone from Apple could confirm is this is a genuine e-mail address.

The full e-mail is here:

Petra,

Select the email from the iWork team among your list of inbox emails. From the View menu, select Message : All Headers. About 7 items down, does the Return Path item show a proper @apple.com email address? Also, look at the Received, Message-Id, and Sender fields. If these all have Apple domain names in them, it is from Apple.

Those are files that the Apple engineers would want to get to the source of the problem. So once you've verified the e-mail is from Apple as Viking says, collect & send the files.

Thank you for that. The 'Return path' is indeed 'iwork@apple.com' so that sounds good - but further down there's this:

Authentication-Results: mx.google.com; spf=fail (google.com: domain of iwork@apple.com does not designate 86.43.60.28 as permitted sender) smtp.mailfrom=iwork@apple.com; dkim=pass header.i=@apple.com

And down at the very of the window is this:

Received: from relay6.apple.com (relay6.apple.com [17.128.113.90]) by mail-in2.apple.com (Apple Secure Mail Relay) with SMTP id D9.EE.22498.4666A465; Mon, 16 Nov 2015 15:27:32 -0800 (PST)

Received: from marigold.apple.com (marigold.apple.com [17.128.115.132]) (using TLS with cipher DHE-RSA-AES128-SHA (128/128 bits)) (Client did not present a certificate) by relay6.apple.com (Apple SCV relay) with SMTP id 1F.AE.29392.4666A465; Mon, 16 Nov 2015 15:27:32 -0800 (PST)

Received: from [17.220.147.164] (unknown [17.220.147.164]) by marigold.apple.com (Oracle Communications Messaging Server 7.0.5.35.0 64bit (built Mar 31 2015)) with ESMTPSA id <0NXX00GCKL5WGZ80@marigold.apple.com>

Does that all look ok? I was a bit concerned by the "...domain of iwork@apple.co does not designate...as permitted sender" bit and also wondering whether 'marigold.apple.com' is the same as 'apple.com' - i.e. a genuine Apple domain. I wouldn't be so cautious except that when I was getting the .gz file they ask for in the email, a message comes up which makes it sound like the file contains an awful lot of private / security information:

This tool generates files that allow Apple to investigate issues with your computer and help improve Apple products. The files might contain personal information found on your device or associated with your iCloud accounts, including but not limited to serial numbers of your device, your device name, your user name, file paths, file names, your computer’s IP addresses, and network connection information.

Thank you!

Hi Petra,

This looks suspect.

Hello,

We’re looking into the issue you reported in the following discussion thread:

Why are they not addressing you by your name?

Treat this as phishing and report to Apple reportphishing@apple.com

Regards,

Ian.

Petra,

(Client did not present a certificate). This would bother me even though the rest of the Mail header appears to be sourced from Apple. One designates an internal Apple network sub-domain marigold by using the marigold dot apple dot com designation.

As always, if you are uncomfortable sending Apple privacy details generated by the Systems Diagnostic Report (a large amount of data), then simply ignore the email.