After purchasing a new iPhone 5S I had a problem syncing iTunes with the iPhone...At the Apple Store, the Service Rep backed up my iPhone to iCloud in order to transfer all data from the old phone to the new phone. At home when I tried to sync iTunes with my new iPhone 5S, iTunes would not recognize my new phone. I discovered iTunes was configured to back up data to my Mac hard drive and the iPhone was configured to back up data to iCloud. There was a conflict, subsequently causing iTunes to not recognize my new iPhone 5S. My solution was to delete iCloud from the iPhone. After doing this, iTunes synced with the iPhone with no problems. No data was lost and syncing occurred normally.
I recommend these as possible solutions:
1) The Apple store will back up your phone using iCloud. Make sure that iTunes is configured to back up to iCloud before you plug your new phone into iTunes for syncing/back-up. If your iTunes is configured to back up data to your hard drive, ensure that the Apple Store does not back up your phone data to iCloud. You will have to back up all iPhone data yourself at home on iTunes.
2) If they insist on backing up your phone data to iCloud from your old phone to your new phone then, be sure to delete the iCloud account off your new phone before you try to sync your new phone to iTunes.
I used the 2nd solution to solve my syncing issues. Everything works great now. iTunes recognized my new phone and can now sync/back-up data with out problems, error messages or loss of data.
Hope this helps everyone out! I intend to get drunk to relieve all the stress and hopefully restore my sanity as a result of having to solve this problem while having to act as my own Apple support staff!
