orionpilot
Level 1 (0 points)

Q: Can't access iTunes store

I've been trying to access the store for a while now but eery time I get the message " iTunes has stoped working proprely. Windows is checking for a soltion." followed by a force close of iTunes. Its been going on for many versions now and updating dosent help. Tried Apple support and didnt help either. But the rest of the app works (ex I can still play music)

Windows 7

Posted on Oct 8, 2013 3:22 PM

Close
orionpilot

Q: Can't access iTunes store

  • All replies
  • Helpful answers

  • by braden85,

    braden85 braden85 Oct 10, 2013 6:40 AM in response to orionpilot
    Community Specialists
    Oct 10, 2013 6:40 AM in response to orionpilot

    Hi orionpilot!

     

    I have an article for you that addresses this issue with your connection to the iTunes Store:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

     

    It sounds like your computer may be having an issue with your installation of iTunes as well, so it might be good to go ahead and uninstall your version of iTunes, then reinstall the newest version of iTunes. I have an article that can help you through these steps as well, and it can be found here:

     

    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

    http://support.apple.com/kb/HT1923

     

    Take care, and thanks for visiting the Apple Support Communities.

     

    -Braden

  • by orionpilot,

    orionpilot orionpilot Oct 16, 2013 5:49 PM in response to braden85
    Level 1 (0 points)
    Oct 16, 2013 5:49 PM in response to braden85

    Thanks for the reply. Unfortunately, uninstalling and reinstalling didnt solve the issue. Since I can connect to the store vis my iPod on the same network and my computer, I'm starting to think that it might be a problem with antivirus/firewall.   I'm currently using Avast! Free antivirus and Commodo Firewall. What can I do?

  • by braden85,

    braden85 braden85 Oct 17, 2013 12:11 PM in response to orionpilot
    Community Specialists
    Oct 17, 2013 12:11 PM in response to orionpilot

    Hi again orionpilot,

     

    Firewalls and antivirus software are discussed in the first link I posted:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

    Troubleshoot issues in Windows

     

    If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.

    Note: The hosts file may be blocking the iTunes Store.Microsoft's article How do I reset the hosts file back to the default? has instructions and a FixIt to have Windows try to reset the hosts defaults for you.Note: Some workplaces may put internal resources in the hosts file and may block iTunes Store. The FixIt doesn't work for Windows 8.To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions below:
    1. You can find the hosts file at: C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    2. Select the hosts file. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    3. Drag the original hosts file to your desktop.
    4. Right-click the duplicate file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
    5. When Notepad opens, choose Edit > Select All.
    6. Choose Edit > Delete.
    7. Choose File > Save.
    8. Close Notepad.
    9. Right-click the duplicate file, and choose Rename.
    10. Type "hosts" (without quotation marks) and press Enter.
    11. Restart your computer and try connecting to the iTunes Store.

     

    If you still can't connect to the iTunes Store, your security software or firewall may be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

     

     

    Regards,

    Braden

  • by orionpilot,

    orionpilot orionpilot Oct 19, 2013 2:36 PM in response to braden85
    Level 1 (0 points)
    Oct 19, 2013 2:36 PM in response to braden85

    I tried the iTunes diagnostics again and the secure link to the store failed. The help button dosent help at all since nothing happended when I clicked it.

     

    For the answers you gave me, I cant seem to find how to checked the ports on the antivirus but I added iTunes to the list of applications that can connect to the internet on the firewall.

     

    I disabled Commodo and activated Windows Firewall to check it that was the problem but no, still couldnt get to the store. I'm thinking that the problem is with Avast! but its hard to troubleshoot since they changed the interface.

  • by braden85,

    braden85 braden85 Oct 19, 2013 2:58 PM in response to orionpilot
    Community Specialists
    Oct 19, 2013 2:58 PM in response to orionpilot

    Hi again orionpilot,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

     

    Cheers,

    Braden

  • by prose261,

    prose261 prose261 Nov 19, 2013 4:08 PM in response to orionpilot
    Level 1 (0 points)
    Nov 19, 2013 4:08 PM in response to orionpilot

    I can access the store on my Windows 7 machine, but not my Windows 8, any ideas?   I just logged into apple to post this, so it isn't my id/pwd

  • by MalcolmLNZ,

    MalcolmLNZ MalcolmLNZ Jan 21, 2014 3:39 PM in response to orionpilot
    Level 1 (0 points)
    Jan 21, 2014 3:39 PM in response to orionpilot

    I've been having the same difficulty accessing itunes store since some time in the second half of 2013 (running Vista). I read elsewhere a suggestion that the problem was created with Microsoft's .NET Framework 4, so tried the following, which worked.

     

    1. uninstalled all apple products

    2. uninstalled all versions of .NET Framework

    3. reinstalled iTunes

     

    after which I could access the store.

     

    Problem is that I went ahead and reinstalled .NET v4 on the assumption that some of my other programmes require it, and Windows update has reinstalled some earlier .NET versions too. The net result from all of this is that the store is no longer accessible. I'm not sure what to do next.

  • by orionpilot,

    orionpilot orionpilot Jan 21, 2014 3:53 PM in response to MalcolmLNZ
    Level 1 (0 points)
    Jan 21, 2014 3:53 PM in response to MalcolmLNZ

    For me, uninstalling and reinstalling didnt do anything. What worked was whats in this link:

     

    https://discussions.apple.com/thread/5276047?tstart=0

     

    A .dll file was not where its supposed to be. After copying it to where its says to put it, iTunes worked fine.

     

    Try that.

  • by Tagbartok,

    Tagbartok Tagbartok Jul 22, 2014 11:03 AM in response to orionpilot
    Level 1 (0 points)
    Jul 22, 2014 11:03 AM in response to orionpilot

    Hi orionpilot.

    Thank you thank you thank you!

    I was getting totally hacked off. I've spent hours trying to sort this connectivity problem since updating iTunes last night. I've lost count of how many uninstalls, installs, winsock resets, DNS flushes etc etc etc I've done!

    A simple copy and paste and all is well again.

                             

    Regards,

    Steve