HT201419: Get help with Mail on your iPhone, iPad, and iPod touch
Learn about Get help with Mail on your iPhone, iPad, and iPod touch
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Helpful answers
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Sep 6, 2014 2:53 PM in response to golfcoach54by Crissyukbr,Dear All
I was having the same problem with my iphone 5C. It started when I changed my password on my Outlook.com e-mail address (my e-mail address is an old one and it is as hotmail.com). I deleted the account on my iphone and put it back in again... God knows how many times. Then tried to change servers as per messages below... no success. Then I have just deleted and added it again choosing Outlook.com option (I have the impression that I did it before and it didn't work... but hey!) and now it is working. It did not download yet all my previous messages and it seems it is not going to. I have just sent a test email and it ent... I guess it is all ok now.
Crissy
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Jul 5, 2016 5:11 PM in response to golfcoach54by Alice thong,I know you posted this problem quite a while ago but I am having the same trouble with my iphone 5 and it is driving me to distraction. My internet provider does not want to know either and I have even had a computer technician have a look at the phone and he can't solve it either. Did you ever get this resolved?
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Jul 5, 2016 7:42 PM in response to Alice thongby ckuan,If you want help, it's better to start a new thread with all the info you can give and the troubleshooting you've made.
It is not effective to post on a nearly 3 years old thread.