Trend Micro Titanium won't open

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Level 1

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Trend Micro Titanium won't open

I've been having trouble with the new antivirus software I put on my mac. Sometimes I can scan the files on my computer and check for clickable links containing viruses, but not always. I haven't been able to open it. I kept getting this message:

iTIS cannot be opened because of a problem.

Check with the developer to make sure iTIS works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.

Click Report to see more detailed information and send a report to Apple.

I reinstalled it and updated it, but it still won't open. I'm running Lion, which titanium should be able to work with. I tried opening the 'toolkit' that comes with it, and got this message repeatedly:

Trend Mircro Titanium Diagnostic Toolkit quit unexpectedly

Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

What's going on?

Numbers-OTHER

Posted on Oct 8, 2013 7:05 PM

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Answer 1

Oct 8, 2013 7:08 PM in response to Morgan100

What version are you trying to run?

Allan

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Answer 2

Morgan100 Author

Level 1

0 points

Oct 8, 2013 7:23 PM in response to Allan Eckert

Trend Micro Titanium Internet Security for Mac Version 2.0

I restarted my computer and the Trend Micro icon disappeared from the upper right toolbar completely. It still won't open from launchpad.

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Answer 3

thomas_r.

Level 7

31,989 points

Oct 9, 2013 3:06 AM in response to Morgan100

I would recommend uninstalling Trend Micro completely, using the uninstaller in the Trend Micro folder in your Applications folder. Something about the program isn't working on your machine, but it's not worth troubleshooting, because it's not that great at detecting Mac malware. See the results of the tests I ran back in January:

http://www.thesafemac.com/mac-anti-virus-testing-01-2013/

See my Mac Malware Guide for information about protecting yourself from malware, and what anti-virus software to use if you decide you want to install something else.

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