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Tracey1963

Q: how do I get my tones back after downloading IOS7

after downloading ios7 I have lost all previously paid for & downloaded tones for my messages.  I can't locate them anywhere, how do I get them back?

iPhone 4S, iOS 7.0.2

Posted on Oct 8, 2013 10:47 PM

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Q: how do I get my tones back after downloading IOS7

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  • by ssschmidt,

    ssschmidt ssschmidt Oct 8, 2013 10:50 PM in response to Tracey1963
    Level 5 (4,798 points)
    Oct 8, 2013 10:50 PM in response to Tracey1963

    Unless you transferred your purchases to a computer, the tones are unfortunately gone.  They are not stored in iTunes in the cloud.  You should always perform a transfer of purchases prior to updating a device.  The only other way to possibly recover them would be to contact the iTunes store using Expresslane (expresslane.apple.com), provide the ringtone names that you are missing, and they "might" regrant them if they are still available in the iTunes store.  Check your purchase history for the transaction ID numbers, as that may help in the recovery process.

     

    HTH