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HELP!

when i was charging my ipod classic (old version. iOS3) the apple logo appeared and a ipod classic with a traingle and exclamation point appeared and bellow it, it said www.apple.com/support/ipod. what does this mean?

Posted on Oct 9, 2013 3:23 AM

Reply
1 reply

Oct 11, 2013 2:00 PM in response to KadenAce

Hey KadenAce,



It sounds like you may be seeing the following symbol. If so, follow the instructions outlines below:


User uploaded file


Resolution


In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.


If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation:


1. Go to http://www.apple.com/retail/storelist/.

2. Choose an Apple Store location.

3. Click the Reserve link under Genius Bar.

4. Choose iPod.

5. Select your desired reservation date and time.



iPod displays a sad iPod icon

http://support.apple.com/kb/TS1373



Thanks,


Matt M.

HELP!

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