1 Reply Latest reply: Oct 11, 2013 1:07 PM by matt00
KadenAce Level 1 Level 1 (0 points)

my ipod was charging when an apple logo appears and then a file icon showed up and underneath it it sai :www.apple.com/support/ipod. HELP ME!!! WHAT DO I DO???? NOW IT'S NOT CHARGING!!!!

  • Community Specialists Community Specialists (4,015 points)

    Hey KadenAce,



    Thanks for the question. I understand you are experiencing issues with your iPod. Based on your symptoms, the following article may provide a resolution:


    iPod displays a folder icon with an exclamation point








    Connect the iPod to your computer. If an alert message appears suggesting that your iPod needs to be repaired or reformatted, you can use the latest version of iTunes to restore the iPod. If this alert message does not appear when connecting the iPod to your computer, continue with the suggestions below.



    The battery may be low. Charge the battery by connecting iPod to your computer using the cable that came with iPod, or by connecting to an Apple USB Power Adapter. Verify that the iPod is receiving a charge by looking for a lighting bolt icon or charging animation. Click here for more charging information.



    The iPod may have locked up. Reset iPod.



    Some iPod models require a specific or later version of iPod software. The iPod may have been partitioned or reformatted using an incompatible format. Restore the iPod using the latest version of iTunes. Tip: If iTunes doesn't recognize the iPod, try forcing the iPod into disk mode and then try to restore again.



    If none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.




    Matt M.