iTunes crashed/ stuck after sleep on Mac - anyone else affected?

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iTunes crashed/ stuck after sleep on Mac - anyone else affected?

When I leave iTunes running for any length of time I find it is no longer working when I return to it (application is running but has spinning wheel of death) .

As a resuIt have to use Force Quit and restart iTunes. Is anyone else having the same issue?

I'm running iTunes 11.1.1 (11) on OS X 10.8.5 (12F45) on my Late 2012 Mac Mini with the media on an external NAS.

I've had a lengthy chat with Apple support but to no avail - they suggested a fresh iTunes install but I declined due to the downside and my suspicion it wouldn't fix the problem. BTW this only seemed to start occuring after the September updates (i.e. stable before)

OS X Mountain Lion (10.8.5)

Posted on Oct 9, 2013 4:38 AM

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Answer 1

TonyGr

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Oct 10, 2013 10:23 AM in response to VonDutch123

My iMac with OS X 10.8.5 is stuck after sleep, regardless of what I was running before. I have to turn off power and restart. Any solution?

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Answer 2

VonDutch123 Author

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Oct 10, 2013 11:43 AM in response to TonyGr

For me the only solution was to use the command-tab (on the keyboard) to switch to finder. This then allows the mouse to be used to select Force Quit from the apple menu to kill any apps that are not responding. This normally sorts things.

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Answer 3

VonDutch123 Author

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Oct 10, 2013 11:46 AM in response to TonyGr

You could also try repairing permissions using the Disk Utility as this sorts some common issues. Btw there appears to be an iTunes permissions issue where some files are thought robe directories (the above doesn't seem to fix it)

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Answer 4

TonyGr

Level 1

4 points

Oct 10, 2013 1:52 PM in response to VonDutch123

I found the problem. It was not OS X, it was my mouse, which was not allowing me to do anything and gave the appearance the OS was not responding. After switching the mouse on and off and perhaps getting a better connection, everything seems to be working. Thanks for the suggestions.

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Answer 5

Oct 15, 2013 6:37 AM in response to VonDutch123

I'm having the same issue. Mouse was not the problem for me. I disconnected every peripheral except keyboard, mouse, and iTunes drive. Still having the same issue. Running Late 2009 iMac on 10.8.5 and iTunes 11.1.1.

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Answer 6

Nov 18, 2013 2:03 PM in response to VonDutch123

I have the same issue. I never had a problem until recent updates. Some of my media is on an external drive. I typically leave iTunes open to allow streaming to apple tv.

After logging back into the system after it has slept, I can CMD+Tab between apps, but apple menu is unresponsive. Switching between desktops works, and I can pull up force quit with the keyboard shortcut to kill iTunes. Many mouse intereactions do not work.

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