mtexter
Level 1 (3 points)

Q: Sound works fine, but headphone controls no longer work? IOS7 Iphone5

Pretty much what the subject says, this just started happening today, i've had the same pair of headphones for 10 months, with no issues.  But again, the sound still works fine in both ears, so it seems odd that the controls would suddenly stop working... Any insights?

iPhone 5, also ipod classic video (30gb)

Posted on Oct 9, 2013 8:55 AM

by mtexter,Solvedanswer
mtexter mtexter
Level 1 (3 points)
A:

yeah in my case it was definitely just bad earbuds, the replacement warranty pair from the apple store worked just fine.  So it looks like they'll last anywhere from 6 months to a year, nice high quality product there.  I wish my warranty replacement had its own warranty!

Posted on Dec 6, 2013 2:52 PM

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Q: Sound works fine, but headphone controls no longer work? IOS7 Iphone5

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  • by OmniPhillips,

    OmniPhillips OmniPhillips May 3, 2014 10:47 AM in response to mtexter
    Level 1 (0 points)
    May 3, 2014 10:47 AM in response to mtexter

    It turns out the male headphone jack wasn't pushing far enough into the female one on the phone.

    I took a Q-tip and ripped off most of the cotton until it would fit and soaked it in rubbing alcohol and really got it in there and cleaned it out and noticed the jack pushed in another millimeter or so afterwards and it started working fine.

  • by nonplused100,

    nonplused100 nonplused100 Jun 2, 2014 4:05 PM in response to mtexter
    Level 1 (0 points)
    Jun 2, 2014 4:05 PM in response to mtexter

    Happened to me turned out to be lift jammed in there from being taken in out of my pocket

    Just take a paper clip and dig it out same thing happened with the charging port

  • by ricacx,

    ricacx ricacx Jun 3, 2014 1:51 PM in response to tcoop2232
    Level 1 (0 points)
    Jun 3, 2014 1:51 PM in response to tcoop2232

    This fixed it for me as well. I blasted air into it from a compressed-gas can and a lot of lint came out. The fuzz and lint in there can't be seen with the naked eye, but plenty came out. Both my earbud controls and the power adapter are working as new now.

    Thanks for your help, tcoop2232

  • by SteviePisano,

    SteviePisano SteviePisano Jul 7, 2014 9:39 AM in response to mtexter
    Level 1 (0 points)
    Jul 7, 2014 9:39 AM in response to mtexter

    Similar problem with iPhone 4s - music but no control with volume or central button.  Followed advice to clean out  the lint from headphone jack and now works perfectly.  Simple but effective advice - thanks guys!!

  • by bhavik_ec,

    bhavik_ec bhavik_ec Sep 21, 2014 8:08 PM in response to Ibby_ibby
    Level 1 (0 points)
    Sep 21, 2014 8:08 PM in response to Ibby_ibby

    This solution worked for me as well....Took small wire and cleaned earphone hole and guess what, it started working !! Thanks

  • by Mustafa_X,

    Mustafa_X Mustafa_X Sep 25, 2014 2:55 AM in response to bhavik_ec
    Level 1 (0 points)
    Sep 25, 2014 2:55 AM in response to bhavik_ec

    Same here, i used a paper clip, was surprised how much lint came of of the audio socket

  • by Vault_boy1039,

    Vault_boy1039 Vault_boy1039 Nov 22, 2014 7:43 AM in response to mtexter
    Level 1 (0 points)
    Nov 22, 2014 7:43 AM in response to mtexter

    I had this problem and just discovered that pocket lint was the culprit. There was a small amount preventing that specific connection I guess because music still worked fine. I used a safety pin to clear it out although I'm sure that despite it name there was probably a 'safer' way. Hope this helps someone!

  • by fotoexplore,

    fotoexplore fotoexplore Feb 18, 2015 3:30 AM in response to tcoop2232
    Level 1 (0 points)
    Feb 18, 2015 3:30 AM in response to tcoop2232

    This solved my question... IF you have trouble with charging, use same technique - Works just fine!!

  • by Technacious,

    Technacious Technacious Jul 21, 2015 11:23 PM in response to mtexter
    Level 1 (0 points)
    Jul 21, 2015 11:23 PM in response to mtexter

    Oh my god, so the simplest solution that usually works for 99% and generally doesn't work for me FINALLY worked, it was a piece of lint on one side inside the jack! The interesting thing is that the other test apple earbuds worked so I initially ruled this out, however, i'm guessing that the fact that my old ones' jack is ever so slightly leaning while the new test set's jack is perfectly straight made all the difference. YES, THANK YOU APPLE COMMUNITY. I don't talk on the phone without these puppies!

  • by Jeffois,

    Jeffois Jeffois Aug 22, 2015 12:10 PM in response to mtexter
    Level 1 (0 points)
    Aug 22, 2015 12:10 PM in response to mtexter

    Worked for me as well!

  • by elsea,

    elsea elsea Aug 24, 2015 2:44 AM in response to tcoop2232
    Level 1 (0 points)
    Aug 24, 2015 2:44 AM in response to tcoop2232

    Turns out I had a 2mm pice of plastic stuck right in the bottom of the headphone jack - who knows how that got in there, or where it even came from? tcoop2232's solution saved me after weeks frustration and panic that my iPod was failing, seeing as Apple doesn't sell the 160gb classic anymore...

  • by mdeninno,

    mdeninno mdeninno Oct 1, 2015 8:12 AM in response to mtexter
    Level 1 (0 points)
    Oct 1, 2015 8:12 AM in response to mtexter

    In my case lint was the enemy.  I noticed that the 3.5mm jack didn't seem to go all the way in.  When I took a toothpick and carefully plucked out pile after pile of lint, I was quite surprised to see how much had built up in there.  After doing so, earbud controls work swimmingly!

  • by iPonei,

    iPonei iPonei Oct 5, 2015 8:28 AM in response to mtexter
    Level 1 (0 points)
    Oct 5, 2015 8:28 AM in response to mtexter

    For those daring enough (you're not losing anything if you were going to replace them anyway) I had this very problem, but found no lint in the socket.

     

    WARNING: This might destroy your earbuds

     

    I figured it could be caused by grime buildup and doused the remote in some high proof alcohol

     

    It's working back again, unfortunately I had taken it apart already (Don't do it, It can't be put together again)

  • by fraser_wazer,

    fraser_wazer fraser_wazer Oct 8, 2015 2:45 AM in response to tcoop2232
    Level 1 (0 points)
    Oct 8, 2015 2:45 AM in response to tcoop2232

    This is the best advice on the page.

     

    Worked perfectly

  • by ZetOrDie,

    ZetOrDie ZetOrDie Oct 9, 2015 2:48 AM in response to tcoop2232
    Level 1 (0 points)
    Oct 9, 2015 2:48 AM in response to tcoop2232

    I also confirm that cleaning the audio jack port might solve the problem in most cases. There was a lot of lint stuffed in there... I just used a toothpick to crumble inside and then a twisted piece of paper dipped in some alcohol to clean the port. Now the buttons on the headphones work properly.

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