I cannot access itunes store on iphone 5

I am unable to access itunes store from my iphone 5, any help???

iPhone 5, iOS 7

Posted on Oct 9, 2013 10:48 AM

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1 reply

Oct 11, 2013 9:44 AM in response to Greenvean

Hello Greenvean,


Thank you for the question. For the issue you are experiencing, I recommend signing out and back into the iTunes Store on your iPhone:

Changing your Apple ID account

Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.

User uploaded file

Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.


The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.


You can find the full article here:

iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/ht1311


If the issue persists after signing out and back in, I recommend following the iOS steps in the section titled "Isolate the issue: (Mac OS X, Windows, iOS)" in the following article:


iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


Thank you for using Apple Support Communities.


Best,

Sheila M.

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I cannot access itunes store on iphone 5

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