8 Replies Latest reply: Nov 5, 2013 2:19 PM by needhelpbadly
needhelpbadly Level 1 Level 1 (0 points)

I downloaded the software update on my Mac Desktop....then, when I tried to watch Youtube videos, it kept saying my Adobe Flash was out of date...I redownloaded it and saw that on my computer it is saying I have it downloaded...but it still isn't recognizing it when I try to watch videos. Please help! I'm not very tech-savvy, so try to keep it as simple as possible with your instructions! Thank you!

iMac (21.5-inch Mid 2011), iOS 7.0.2
  • Carolyn Samit Level 10 Level 10 (100,280 points)

    Hi ..


    From your Safari menu bar click Safari > Preferences then select the Security tab.

    Make sure:  Allow all other plug-ins   is selected.



    Alternatively, Command ,  (comma) will open the Safari Preferences pane for you.

  • needhelpbadly Level 1 Level 1 (0 points)

    I already clicked "Allow all other plug-ins" .... not working still!!!

  • Linc Davis Level 10 Level 10 (173,260 points)

    If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 5.

    1. If you're only having trouble with YouTube videos, sign in to your YouTube account and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.

    2. If you're getting a "blocked plug-in" error, then from the menu bar select


     ▹ System Preferences… ▹ Flash Player Advanced

    and click Check Now. Quit and relaunch your browser.


    3. Triple-click the line below to select it:

    /Library/Internet Plug-Ins
    Right-click or control-click the highlighted text and select
    Services ▹ Open
    from the contextual menu. A folder should open. Delete the following item, or anything with a similar name, if present:
    • Flash Player (failing).plugin  
    You may be prompted for your login password.
    4. Re-download and reinstall Flash. Download it from this page:
    Never download a Flash update from anywhere else.
    5. If you get a "missing plug-in" error, select
    Safari Preferences... Security
    from the Safari menu bar and check the box marked Enable plug-ins.


    6. Select

    Safari Preferences... Extensions

    from the Safari menu bar. If any extensions are installed, disable them.

    7. In the Safari preference window, select

    Privacy Remove All Website Data

    Close the window. Then select

     ▹ System Preferences… ▹ Flash Player Advanced

    and click Delete All. Close the preference pane.

  • needhelpbadly Level 1 Level 1 (0 points)

    First of all, thank you for the thorough instructions. I am still a little puzzled on one thing though:


    It is saying "blocked plug-in"


    So, on Step 3, do I need to literally highlight and copy /Library/Internet Plug-Ins??? When I did, "Services Open" did not come up...and I wasn't able to figure out the rest of that step. I bet this is what I need to do (Step 3) because I did the other steps and nothing changed.


    I really appreciate your help and patience!

  • Linc Davis Level 10 Level 10 (173,260 points)

    If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

  • needhelpbadly Level 1 Level 1 (0 points)

    Okay...I'm not sure what I'm doing wrong!!!!


    Here are some screen shots from different steps..I'm getting "blocked plug-in" ....I'm having issues with more than Youtube, so step 1 didn't apply.


    I did step 2 but there were no changes .


    When I did step 3..I never saw Flash Player (failing).plugin  .... just to clarify, did you mean to literally highlight on this page and right click and click, "show info" ??????? When I did that, I didn't see Flash Player (failing).plugin but I'm not sure if that is what you meant or not.


    I also did the last steps.


    I'm sorry about this being so complicated and I really really appreciate your help.

  • Linc Davis Level 10 Level 10 (173,260 points)

    In Step 2, what version of Flash is shown as installed?

  • needhelpbadly Level 1 Level 1 (0 points)

    It says: Plug-in version 11.9.900.117 is installed.