Precelly

Q: My iCloud ID and my apple ID are different. I don't know the password for icloud and dont use the email of it. I cant delete icloud without the password

My iCloud email address and my apple ID are different. I would like to change my iCloud to be the same as my apple ID. However I don't know my iCloud password and don't use the email address it belongs to. When I try to change the password, apple brings me to a page to reset my apple ID password (which I know and don't want to change). I have even tried to delete my iCloud account completely to start again but am not allowed without the iCloud password (which I don't have) there doesn't seem to be a place to change the email address of iCloud. What can I do?

iPhone 5, iOS 6.1.4

Posted on Oct 9, 2013 2:47 PM

Close

Q: My iCloud ID and my apple ID are different. I don't know the password for icloud and dont use the email of it. I cant delete iclou ... more

  • All replies
  • Helpful answers

Previous Page 2 of 8 last Next
  • by kazmalone,

    kazmalone kazmalone Nov 15, 2013 12:35 AM in response to Precelly
    Level 1 (0 points)
    Nov 15, 2013 12:35 AM in response to Precelly

    I dont know my old password and the old email is no longer valid so I cant reset the old password

  • by fabian96,

    fabian96 fabian96 Nov 15, 2013 3:30 PM in response to Precelly
    Level 1 (0 points)
    Nov 15, 2013 3:30 PM in response to Precelly

    thanks so much i had exact same problem

  • by Golfing dude,

    Golfing dude Golfing dude Nov 17, 2013 2:52 PM in response to randers4
    Level 1 (0 points)
    Nov 17, 2013 2:52 PM in response to randers4

    randers4 - Your instructions worked for me.  I deleted my old iCloud account then logged back in with my current iCloud ID and password.  I'm not sure if all my old data is lost, but I should probably do another backup soon to make sure.  Thanks for your help.

  • by ma_photo,

    ma_photo ma_photo Nov 18, 2013 2:59 AM in response to randers4
    Level 1 (0 points)
    Nov 18, 2013 2:59 AM in response to randers4

    Randers ,

     

    What's your email address?

  • by dains859,

    dains859 dains859 Nov 22, 2013 8:16 PM in response to randers4
    Level 1 (0 points)
    Nov 22, 2013 8:16 PM in response to randers4

    I also have the same problem of different iCloud email (old email) than my updated Apple ID. I can't sign into iCloud because I don't remember the password. When I follow your advise to delete the iCloud from settings it says it will delete everything from my iPhone which I of course don't want. Everything is backed up but still unsure about losing everything. Thanks for any help.

  • by randers4,

    randers4 randers4 Nov 22, 2013 8:54 PM in response to dains859
    Level 9 (62,845 points)
    Nov 22, 2013 8:54 PM in response to dains859

    Go to icloud.com and sign in with the account ID you are trying to change your device to.  If you iCloud data appears there, you can safely delete the old account.  When you sign back in with the new ID, the iCloud data in that account will sync to your device.

     

    If you have any photo stream photos on your device that are over 30 days old that are not already in your camera roll, save them to the camera roll before deleting the account to avoid losing them.  To do this, open your my photo stream album, tap Select, tap the photos, tap the share icon (box with upward pointing arrow), then tap Save to Camera Roll.

  • by dains859,

    dains859 dains859 Nov 23, 2013 3:18 PM in response to randers4
    Level 1 (0 points)
    Nov 23, 2013 3:18 PM in response to randers4

    Ok, I signed in and all my info was there. When I try to delete account, it says I have to submit password in order to turn Find My iPhone off!!! Boy is this frustrating!!!

  • by randers4,

    randers4 randers4 Nov 23, 2013 3:21 PM in response to dains859
    Level 9 (62,845 points)
    Nov 23, 2013 3:21 PM in response to dains859

    Go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • by freddyistanbul,

    freddyistanbul freddyistanbul Nov 24, 2013 5:31 AM in response to randers4
    Level 1 (0 points)
    Nov 24, 2013 5:31 AM in response to randers4

    Hi Randers 4 I recently bought a second hand iphone 4s but the person left on the find my phone control and I cant sign out to a reset as I dont have their password, will your explanation sort out my problem if i use my own apple id to sign out of icloud thanks

  • by randers4,

    randers4 randers4 Nov 24, 2013 7:48 AM in response to freddyistanbul
    Level 9 (62,845 points)
    Nov 24, 2013 7:48 AM in response to freddyistanbul

    No.  That's activation lock.  The only way to fix that is with the cooperation of the previous owner, who must perform the steps listed here: http://support.apple.com/kb/TS4515.

  • by freddyistanbul,

    freddyistanbul freddyistanbul Nov 24, 2013 8:06 AM in response to randers4
    Level 1 (0 points)
    Nov 24, 2013 8:06 AM in response to randers4

    cheers I have copied the link and sent it to the previous owner as they don't want to share their password. here's hoping thanks again

  • by randers4,

    randers4 randers4 Nov 24, 2013 8:08 AM in response to freddyistanbul
    Level 9 (62,845 points)
    Nov 24, 2013 8:08 AM in response to freddyistanbul

    You're welcome.  They should be able to do this remotely using Find My iPhone on icloud.com, as explained under "If the previous owner is not present".  Good luck.

  • by sovik94,

    sovik94 sovik94 Nov 24, 2013 8:18 AM in response to randers4
    Level 1 (0 points)
    Nov 24, 2013 8:18 AM in response to randers4

    I cant remember my icloud email, and now my iphone is stuck on the activation. I know my password, but not the email. what do I do?

  • by DanielDixon,

    DanielDixon DanielDixon Dec 3, 2013 7:28 PM in response to randers4
    Level 1 (0 points)
    Dec 3, 2013 7:28 PM in response to randers4

    So I just got a new 5 for work. During setup, I couldn't remember at that moment which backup option was most current - tunes or cloud - and I picked tunes. After setting up the new phone, I was stuck with the old icloud ID and login which I couldn't rmember nor have access to the old email due to a different job. So I went throught the process of changing back to the old email on ICloud using Randers' instructions. The problem that I now have is that it requires validation - and that link was sent to the old email I can never access. I wanted to just completely clear and reset the phone and start the setup over with cloud, but in the process, I deleted all settings. Now I have a new Iphone that doesn't work and is locked. I can't clear it off until I get the cloud password debacle fixed. Any suggestions?

  • by randers4,

    randers4 randers4 Dec 3, 2013 7:33 PM in response to DanielDixon
    Level 9 (62,845 points)
    Dec 3, 2013 7:33 PM in response to DanielDixon

    Try recreating your old ID from your current ID again.  You shouldn't need to verify the old email account.  Just save the settings.  Then wait a few minutes for the servers to update and try to use your current ID password again.

Previous Page 2 of 8 last Next