Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i preordered an album, its now available but instead of it sying download it says purchased and wont let me download it

i preordered an album, its now available but instead of it sying download it says purchased and wont let me download it

iPhone 4, iOS 6.1.4

Posted on Oct 9, 2013 2:20 PM

Reply
1 reply

Oct 11, 2013 11:49 AM in response to Madison2222

Hey there, Madison2222.


The following Knowledge Base article will make sure that your issue isnt an interrupted download:


iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725


If the album is not available for download after trying the steps in that article, try to download the album from your list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. Use the steps found in this article:


Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519


If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

i preordered an album, its now available but instead of it sying download it says purchased and wont let me download it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.