1 Reply Latest reply: Oct 9, 2013 5:00 PM by Winston Churchill
mariasapple Level 1 (0 points)

I just moved and lost the remote to my Apple TV. Now when I connect the Apply TV a message appears on the screen saying it's setting the Time and Date but nothing ever shows up after that. HELP

Apple TV
  • Winston Churchill Level 10 (93,210 points)

    Welcome to the Apple Community.


    Unfortunately you have 2 different problems.


    Date and time


    Assuming this is not the first time you have used your Apple TV


    1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2. Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
    3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    4. If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.


    If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.


    No Remote 

    If you have the appropriate hardware you might try this feature:


    Using your mobile device to set up the Apple TV.


    Otherwise you will need to purchase a new remote from the Apple Store.