HT204316: Set up an Apple ID to use in the iTunes Store, App Store, or iBooks Store, and with Apple Music and Apple News

Learn about Set up an Apple ID to use in the iTunes Store, App Store, or iBooks Store, and with Apple Music and Apple News
Shoegrl
Level 1 (1 points)

Q: When I downloaded new iOS on my iPad somehow my App Store app is gone! How do I find app to download it?

When I downloaded the new iOS on my iPad mini, it somehow deleted the App Store app. Been trying  to find where on apple website or iTunes the download for the app exists to re-download - but am at a loss.... Anyone have an idea when I may have done to lose the app and how I can get it back.

Thanks

iPad 2, iOS 7.0.2

Posted on Oct 9, 2013 7:51 PM

by King_Penguin,Solvedanswer
King_Penguin King_Penguin
Level 10 (135,689 points)
iTunes
A:

It's a built-in app so it can't be deleted (or re-downloaded), though it might be hidden. If you can't find it on any of your homescreens or app folders, and you can't find it via the spotlight search screen (pull down the centre of the home screen down), then is it hidden by Settings > General > Restrictions > Installing Apps being set 'off' ?

 

If not then have you tried a reset to see if you can find it after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Posted on Oct 9, 2013 11:13 PM

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Shoegrl

Q: When I downloaded new iOS on my iPad somehow my App Store app is gone! How do I find app to download it?

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  • Helpful answers

  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Oct 9, 2013 11:13 PM in response to Shoegrl
    Level 10 (135,689 points)
    iTunes
    Oct 9, 2013 11:13 PM in response to Shoegrl

    It's a built-in app so it can't be deleted (or re-downloaded), though it might be hidden. If you can't find it on any of your homescreens or app folders, and you can't find it via the spotlight search screen (pull down the centre of the home screen down), then is it hidden by Settings > General > Restrictions > Installing Apps being set 'off' ?

     

    If not then have you tried a reset to see if you can find it after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • by Shoegrl,

    Shoegrl Shoegrl Oct 10, 2013 10:49 AM in response to Shoegrl
    Level 1 (1 points)
    Oct 10, 2013 10:49 AM in response to Shoegrl

    Thanks so much - totally helped!! Had to do the reboot .... Forgot about that