HT203167: If you see an exclamation point next to your items in iTunes

Learn about If you see an exclamation point next to your items in iTunes
sbeallvla
Level 1 (0 points)

Q: Recovering lost iTunes downloads

What's frustrating is I can't even download it again from iTunes.  When I try, it only says "play" because I already purchased it.  When I play, it says "Unable to locate file."I

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Oct 9, 2013 7:27 PM

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sbeallvla

Q: Recovering lost iTunes downloads

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  • by King_Penguin,

    King_Penguin King_Penguin Oct 9, 2013 11:20 PM in response to sbeallvla
    Level 10 (135,625 points)
    iTunes
    Oct 9, 2013 11:20 PM in response to sbeallvla

    If it shows in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page but has 'downloaded' against it instead of the cloud symbol for redownloading, then try deleting it from the Music part of your library (where you would click on it to play it) and it should then get the cloud symbol - iTunes is seeing that entry in your library and assuming that you still have the music file somewhere