Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Security questions

I share an account and my friend forgot the security questions! Now iTunes won't let me buy anything because I keep getting the security questions wrong.

iPod touch, iOS 7.0.2

Posted on Oct 9, 2013 9:01 PM

Reply
1 reply

Oct 10, 2013 5:32 AM in response to Rita80

From a Kappy post

The Best Alternatives for Security Questions and Rescue Mail


1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.

2. Call Apple Support in your country: Customer Service: Contact Apple support.

3. Rescue email address and how to reset Apple ID security questions.


An alternative to using the security questions is to use 2-step verification:

Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Security questions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.